Claims processing (11 - 18 of 18 items)
Veterans Benefits Administration: Progress Encouraging, but Challenges Still Remain
T-HEHS-99-77: Published: Mar 25, 1999. Publicly Released: Mar 25, 1999.
Pursuant to a congressional request, GAO discussed the long-standing challenges facing the Department of Veterans Affairs in administering programs that provide financial and other benefits to veterans, their dependents, and survivors, focusing on: (1) recent progress the Veterans Benefits Administration (VBA) has made; (2) areas in which progress is lacking; and (3) changes in program design that...
Veterans' Benefits Claims: Further Improvements Needed in Claims-Processing Accuracy
HEHS-99-35: Published: Mar 1, 1999. Publicly Released: Mar 8, 1999.
Pursuant to a congressional request, GAO reviewed the Department of Veterans Affairs' (VA) regional offices' (RO) accuracy in processing disability claims, focusing on: (1) the extent of improvements made by the Systematic Technical Accuracy Review (STAR) system in measuring claims-processing accuracy; (2) additional efforts needed to strengthen the system; and (3) challenges the Veterans Benefits...
The Veterans Benefits Administration: Clarifying Information on Implementing the Results Act Performance Requirements
HEHS-98-149R: Published: Apr 17, 1998. Publicly Released: Apr 17, 1998.
Pursuant to a congressional request, GAO provided follow-up information on the Veterans Benefits Administration's (VBA) implementation of the Government Performance and Results Act of 1993.GAO noted that: (1) federal agencies' planning efforts in implementing the Results Act are still very much a work in progress; (2) GAO is continuing to assess federal agencies' implementation of the Results Act...
Veterans' Benefits: Effective Interaction Needed Within VA to Address Appeals Backlog
HEHS-95-190: Published: Sep 27, 1995. Publicly Released: Sep 27, 1995.
Pursuant to a congressional request, GAO examined the need for organizations within the Department of Veterans Affairs (VA) that are involved in processing claims to increase cooperation and coordination so that impediments to processing appeals can be identified and resolved.GAO found that: (1) legislation and Court of Veterans Appeals' rulings have forced VA to integrate new adjudication respons...
Veterans' Benefits: VA Acts to Improve Quality Control System
HRD-90-161BR: Published: Sep 24, 1990. Publicly Released: Sep 24, 1990.
Pursuant to a congressional request, GAO reviewed the Department of Veterans Affairs' (VA) actions on recommendations GAO previously made concerning modifications to the statistical quality control system for compensation, pension, and burial programs and implementation of system changes at its central and regional offices.GAO found that, in response to GAO recommendations, VA: (1) initiated and p...
Veterans' Benefits: Improvements Needed in Processing Disability Claims
HRD-89-24: Published: Jun 22, 1989. Publicly Released: Jul 25, 1989.
In response to a congressional request, GAO reviewed the Department of Veterans Affairs' (VA) claims processing procedures for compensation and pension disability benefits, focusing on the extent to which the procedures violated veterans' due process rights or resulted in their unfair treatment.GAO found that VA: (1) communicated its claims decisions primarily through written notices, which were o...
Veterans' Benefits: Improvements Needed to Measure the Extent of Errors in VA Claims Processing
HRD-89-9: Published: Apr 13, 1989. Publicly Released: May 15, 1989.
In response to a congressional request, GAO assessed whether the Department of Veterans Affairs' (VA) Statistical Quality Control (SQC) System reliably estimated the extent of errors made in adjudicating veterans' claims for compensation and benefits.GAO found that SQC did not have accurate and reliable information on claims processing accuracy, since: (1) VA regions did not randomly select case s...
Review of Compensation and Pension Program: Washington Offices: Veterans Administration, July 1954
B-114859: Published: Jun 04, 1956. Publicly Released: Jun 04, 1956.
The Division of Audits, General Accounting Office, has made a review of the Compensation and Pension Program operations in the Veterans Administration's (VA)Central and Washington Regional Offices pursuant to the provisions of the Budget and Accounting Act, 1921, and the Accounting and Auditing Act, 1950. The review included a study of the legislation, regulations, and operating and procedural ins...