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Air Passenger Screening: Transportation Security Administration Could Improve Complaint Processes
GAO-13-43: Published: Nov 15, 2012. Publicly Released: Nov 15, 2012.
The Transportation Security Administration (TSA) receives thousands of air passenger screening complaints through five mechanisms, but does not have an agencywide policy or consistent processes to guide receipt and use of such information. For example, from October 2009 through June 2012, TSA received more than 39,000 screening complaints through its TSA Contact Center (TCC). However, the data fro...
Airline Passenger Protections: More Data and Analysis Needed to Understand Effects of Flight Delays
GAO-11-733: Published: Sep 7, 2011. Publicly Released: Sep 14, 2011.
Flight delays and cancellations are disruptive and costly for passengers, airlines, and the economy. Long tarmac delays have created hardships for some passengers. To enhance passenger protections in the event of flight disruptions, the U.S. Department of Transportation (DOT) recently introduced passenger protection regulations, including a rule that took effect in April 2010 designed to prevent t...
Aviation Security: Registered Traveler Program Policy and Implementation Issues
GAO-03-253: Published: Nov 22, 2002. Publicly Released: Nov 26, 2002.
The aviation industry and business traveler groups have proposed the registered traveler concept as a way to reduce long waits in airport security lines caused by heightened security screening measures implemented after the September 11 terrorist attacks. In addition, aviation security experts have advocated this concept as a way to better target security resources to those travelers who might pos...