Telephone services (1 - 9 of 9 items)
Telecommunications: Federal and State Universal Service Programs and Challenges to Funding
GAO-02-187: Published: Feb 4, 2002. Publicly Released: Feb 11, 2002.
"Universal service" means providing residential customers with affordable, nationwide access to basic phone service. The Telecommunications Act of 1996 extended support for universal service to eligible schools, libraries, and rural health care providers. Universal service programs are generally funded by mandatory contributions from telecommunications companies. New technologies, however, are put...
Telecommunications: Issues Related to Local Telephone Service
RCED-00-237: Published: Aug 31, 2000. Publicly Released: Aug 31, 2000.
Pursuant to a congressional request, GAO provided information on developments in the local telephone service market, focusing on the: (1) number of rural access lines that have been sold since the Telecommunications Act's passage by large incumbent local exchange carriers (ILEC); (2) development of digital subscriber line (DSL) technology and the basis for variations in its rate of deployment; and...
Telecommunications: Development of Competition in Local Telephone Markets
RCED-00-38: Published: Jan 25, 2000. Publicly Released: Feb 8, 2000.
Pursuant to a congressional request, GAO provided information on the development of competition in telecommunications markets, focusing on the: (1) development of competition in local telephone markets and the market strategies employed by new carriers in five states under the 1996 Telecommunications Act; and (2) key issues affecting that development and the enforcement activities of federal and s...
Telecommunications: Update on State-Level Cramming Complaints and Enforcement Actions
RCED-00-68: Published: Jan 31, 2000. Publicly Released: Jan 31, 2000.
Pursuant to a congressional request, GAO provided information from state and federal agencies on the number of cramming complaints nationwide, focusing on: (1) determining whether they were seeing an increase or decrease in cramming complaints during 1999; (2) learning whether they were taking additional actions to protect consumers from cramming; and (3) obtaining updated information about their...
Telecommunications: Interruptions of Telephone Service
RCED-93-79FS: Published: Mar 5, 1993. Publicly Released: Mar 17, 1993.
Pursuant to a congressional request, GAO reviewed the frequency and causes of telephone services outages during 1990 and 1991 that affected 10,000 or more customers and lasted 15 or more minutes.GAO found that: (1) during 1990 and 1991, there were 1,000 outages that affected over 69 million customers; (2) the major reasons for telephone services outages were hardware problems, software problems, c...
Telephone Communications: The FCC's Monitoring of Residential Telephone Service
RCED-86-146: Published: Jun 17, 1986. Publicly Released: Jul 1, 1986.
In response to a congressional request, GAO reviewed: (1) the Federal Communications Commission's (FCC) efforts to track and evaluate the effects of its regulatory decisions on telephone service, particularly in rural areas; and (2) the key issues and problems facing rural telephone companies and subscribers.GAO noted that, to monitor residential telephone service, FCC currently: (1) reviews U.S....
Telephone Communications: Bell Operating Company Entry Into New Lines of Business
RCED-86-138: Published: Apr 16, 1986. Publicly Released: Apr 16, 1986.
In response to a congressional request, GAO examined the rationale allowing the regulated Bell Operating Companies (BOC) to enter various lines of business from which they are currently restricted by the 1982 consent decree that required the American Telephone and Telegraph Company (AT&T) divestiture.GAO found that BOC have sought waivers from the restrictions to engage in new unregulated lines of...
Expenditures for Telephone Services and Adequacy of Controls Over Such Services
B-118638: Published: May 31, 1973. Publicly Released: May 6, 1985.
No summary is currently available...
Better Management Needed in Social Security Administration's Toll-Free Telephone Service to the Public
MASAD-82-3: Published: Oct 28, 1981. Publicly Released: Oct 28, 1981.
GAO reviewed the Social Security Administration's (SSA) toll-free telephone service to the public.In fiscal year 1980, SSA spent an estimated $9.5 million providing toll-free, long-distance telephone service to the public. This cost resulted from two sources: (1) the approximately 1,400 SSA offices accepting collect, long-distance calls from the public; and (2) some of the 32 Teleservice Centers u...