Telephones (11 - 20 of 65 items)
Telecommunications: Wire-Based Competition Benefited Consumers In Selected Markets
GAO-04-241: Published: Feb 4, 2004. Publicly Released: Feb 10, 2004.
One of the primary purposes of the Telecommunications Act of 1996 was to promote competition in telecommunication markets, but wire-based competition has not developed as fully as expected. However, a new kind of entrant, called broadband service providers (BSP), offers an alternative wire- based option for local telephone, subscription television, and high- speed Internet services to consumers in...
Telecommunications: Uneven Implementation of Wireless Enhanced 911 Raises Prospect of Piecemeal Availability for Years to Come
GAO-04-55: Published: Nov 7, 2003. Publicly Released: Nov 12, 2003.
When an emergency call is placed to 911, prompt response depends on knowing the location of the caller. Enhanced 911 (E911) service automatically provides this critical information. E911 is in place in most of the country for traditional wireline telephone service, where the telephone number is linked to a street address. Expanding E911 capabilities to mobile phones is inherently more challenging...
Telecommunications: Federal and State Universal Service Programs and Challenges to Funding
GAO-02-187: Published: Feb 4, 2002. Publicly Released: Feb 11, 2002.
"Universal service" means providing residential customers with affordable, nationwide access to basic phone service. The Telecommunications Act of 1996 extended support for universal service to eligible schools, libraries, and rural health care providers. Universal service programs are generally funded by mandatory contributions from telecommunications companies. New technologies, however, are put...
Telecommunications: Technological and Regulatory Factors Affecting Consumer Choice of Internet Providers
GAO-01-93: Published: Oct 12, 2000. Publicly Released: Oct 19, 2000.
The degree of consumer choice among Internet providers has emerged as a key public policy issue. Because laws and regulations governing these different networks were generally tailored to the specific services each network originally supported, different types of communications providers are held to different rules when providing physical transport to the Internet. As a result of both technology a...
Telecommunications: Issues Related to Local Telephone Service
RCED-00-237: Published: Aug 31, 2000. Publicly Released: Aug 31, 2000.
Pursuant to a congressional request, GAO provided information on developments in the local telephone service market, focusing on the: (1) number of rural access lines that have been sold since the Telecommunications Act's passage by large incumbent local exchange carriers (ILEC); (2) development of digital subscriber line (DSL) technology and the basis for variations in its rate of deployment; and...
Telecommunications: Development of Competition in Local Telephone Markets
RCED-00-38: Published: Jan 25, 2000. Publicly Released: Feb 8, 2000.
Pursuant to a congressional request, GAO provided information on the development of competition in telecommunications markets, focusing on the: (1) development of competition in local telephone markets and the market strategies employed by new carriers in five states under the 1996 Telecommunications Act; and (2) key issues affecting that development and the enforcement activities of federal and s...
Telecommunications: Update on State-Level Cramming Complaints and Enforcement Actions
RCED-00-68: Published: Jan 31, 2000. Publicly Released: Jan 31, 2000.
Pursuant to a congressional request, GAO provided information from state and federal agencies on the number of cramming complaints nationwide, focusing on: (1) determining whether they were seeing an increase or decrease in cramming complaints during 1999; (2) learning whether they were taking additional actions to protect consumers from cramming; and (3) obtaining updated information about their...
Telecommunications: Overview of the Cramming Problem
T-RCED-00-28: Published: Oct 25, 1999. Publicly Released: Oct 25, 1999.
Pursuant to a congressional request, GAO discussed Internet-related cramming, which is the inclusion of unauthorized, misleading, or deceptive charges on a consumer's telephone bill, focusing on: (1) the extent of cramming complaints; (2) state and federal regulatory initiatives to protect consumers from cramming; and (3) state and federal enforcement actions against companies engaged in cramming...
Telecommunications: Process by Which Mergers of Local Telephone Companies Are Reviewed
RCED-99-223: Published: Aug 20, 1999. Publicly Released: Sep 17, 1999.
Pursuant to a congressional request, GAO reviewed the: (1) standards and processes under which mergers between local telephone companies are evaluated and approved by governmental bodies; and (2) implementation of this process in the Bell Atlantic-NYNEX merger, and the effects of the merger that can be observed.GAO noted that: (1) several governmental bodies review mergers between local telephone...
Telecommunications: State and Federal Actions to Curb Slamming and Cramming
RCED-99-193: Published: Jul 27, 1999. Publicly Released: Aug 26, 1999.
Pursuant to a congressional request, GAO reviewed federal and state efforts to prevent telephone slamming, which involves switching a consumer's telephone service from one telephone company to another, and cramming, which involves placing unauthorized charges on a consumer's telephone bill for services and products, focusing on the: (1) number of complaints about slamming and cramming received by...