Telephones (41 - 50 of 65 items)
Social Security: Measure of Telephone Service Accuracy Can Be Improved
HRD-91-69: Published: Aug 30, 1991. Publicly Released: Sep 30, 1991.
Pursuant to a congressional request, GAO evaluated the accuracy of information provided to the public through the Social Security Administration's (SSA) toll-free telephone service.GAO found that: (1) SSA telephone service study results were unreliable, since its study guidelines did not establish clear criteria for evaluating response accuracy and SSA did not record the telephone conversations sa...
Social Security: Telephone Access to Local Field Offices
HRD-91-112: Published: Sep 13, 1991. Publicly Released: Sep 19, 1991.
Pursuant to a legislative requirement, GAO provided information on the: (1) changes in the number of available telephone lines and staffing at certain Social Security Administration (SSA) offices between September 1989 and May 1991; and (2) status of SSA actions to implement the Omnibus Budget Reconciliation Act of 1990 (OBRA) which requires SSA to maintain the public's telephone access to local o...
Telecommunications: GSA's Difficulties Managing FTS 2000
IMTEC-91-45: Published: Jun 13, 1991. Publicly Released: Jun 13, 1991.
Pursuant to a congressional request, GAO reviewed the General Services Administration's (GSA) management of the Federal Telecommunications System (FTS) 2000 contracts, focusing on: (1) whether GSA justified its reassignment of Navy traffic to another vendor; (2) the impact of the reassignment on the revenue allocation between the vendors; and (3) the adequacy of GSA enforcement of the statute requ...
Social Security Downsizing: Significant Savings but Some Service Quality and Operational Problems
HRD-91-63: Published: Mar 19, 1991. Publicly Released: Apr 18, 1991.
Pursuant to a congressional request, GAO reviewed the Social Security Administration's (SSA): (1) efforts in reducing its staff by 21 percent between fiscal years 1985 and 1990; and (2) ability to maintain adequate service quality throughout the downsizing period.GAO found that: (1) SSA timely completed its staff reduction and achieved $1.9 billion in cost savings for the 6-year period, with expec...
Social Security: Restoration of Telephone Access to Local SSA Offices
HRD-91-76FS: Published: Mar 5, 1991. Publicly Released: Apr 4, 1991.
Pursuant to a legislative requirement, GAO provided information on the Social Security Administration's (SSA): (1) policy for directing the public to either the nationwide toll-free telephone service or to local field offices; (2) plans for publishing local office telephone numbers and addresses; (3) changes in available telephone lines and equipment since September 1989; and (4) staffing levels f...
U.S. Telecommunications Policy: Demand Dictates Supply
144265: Jan 1, 1991
This article, which appeared in the GAO Journal, No. 12, Spring 1991, discusses the necessity of telecommunications development policies and the many issues that would need to be addressed by such policies, including: (1) the state of the nation's current telecommunications system; (2) past and future investments of telephone, telecommunications, and cable industries; (3) competition among those i...
Defense Communications: Millions May Be Spent Unnecessarily to Expand Data Network
IMTEC-91-6: Published: Nov 7, 1990. Publicly Released: Dec 19, 1990.
Pursuant to a congressional request, GAO assessed the: (1) cost-effectiveness of the Defense Data Network (DDN); and (2) Defense Communication Agency's (DCA) plans to spend $126 million over 7 years to expand DDN.GAO found that: (1) the Department of Defense (DOD) established DDN to provide its users cost-effective long distance data communications; (2) even though DDN may not be the most cost-eff...
Telecommunications Privacy: GSA's Planned FTS 2000 Telephone Record Controls Appear Reasonable
IMTEC-89-6: Published: Dec 23, 1988. Publicly Released: Jan 24, 1989.
In response to a congressional request, GAO examined the General Services Administration's (GSA) plans to provide privacy and security for users of the Federal Telecommunications System (FTS) 2000.GAO found that GSA plans to: (1) provide security and privacy protection over FTS 2000 telephone call-detail records that is reasonable and consistent with the provisions of the Privacy Act and the Freed...
Telephone Communications: Controlling Cross-Subsidy Between Regulated and Competitive Services
RCED-88-34: Published: Oct 23, 1987. Publicly Released: Nov 10, 1987.
In response to a congressional request, GAO evaluated the Federal Communication Commission's (FCC) proposed implementation of accounting controls to prevent cross-subsidization between regulated and nonregulated telephone service in order to facilitate competition among telephone companies.GAO found that: (1) the FCC allocation process was inefficient because it impeded companies from offering new...
[Comments on Charging Cellular Telephone Installation to Senate Contingent Fund]
B-227763: Published: Sep 17, 1987. Publicly Released: Nov 2, 1987.
GAO commented on whether the Senate Sergeant at Arms could properly furnish members of the Senate with cellular telephones for permanent installation in their private automobiles or for portable use to assist them in their official duties, and charge the expense to the Senate Contingent Fund. GAO determined that: (1) it would not question such expenditures, since the acquisition of the telephones...