Program management (1 - 10 of 56 items)
Telecommunications Relay Service: FCC Should Strengthen Its Management of Program to Assist Persons with Hearing or Speech Disabilities
GAO-15-409: Published: Apr 29, 2015. Publicly Released: May 8, 2015.
Since 2002, the overall minutes of use and costs for the Telecommunications Relay Service (TRS) program have grown significantly due to the advent of Internet-based forms of TRS and increased usage by the deaf and hard-of-hearing communities. Program data show that total TRS minutes have grown from about 53 million in “rate year” (July-to-June) 2002–2003 to about 249 million in rate year 201...
Public-Safety Broadband Network: FirstNet Should Strengthen Internal Controls and Evaluate Lessons Learned
GAO-15-407: Published: Apr 28, 2015. Publicly Released: Apr 28, 2015.
The First Responder Network Authority (FirstNet) has made progress carrying out its responsibilities established in the Middle Class Tax Relief and Job Creation Act of 2012 (the 2012 act) but lacks certain elements of effective internal controls. FirstNet is charged with the complex and challenging task of establishing a new, nationwide, wireless broadband network for public safety entities, in co...
Public Safety Communications: Preliminary Information on FirstNet's Efforts to Establish a Nationwide Broadband Network
GAO-15-380T: Published: Mar 11, 2015. Publicly Released: Mar 11, 2015.
GAO's ongoing work has found that the First Responder Network Authority (FirstNet) has made progress carrying out the responsibilities established in the 2012 Middle Class Tax Relief and Job Creation Act (the 2012 act) but lacks certain elements of effective internal controls. FirstNet has made progress establishing an organizational structure, planning the nationwide public-safety broadband netwo...
Telecommunications: GSA Needs to Share and Prioritize Lessons Learned to Avoid Future Transition Delays
GAO-14-63: Published: Dec 5, 2013. Publicly Released: Jan 6, 2014.
Complex acquisition processes and weaknesses in project planning contributed to the delays experienced on the Networx transition, resulting in cost increases and missed savings. In particular, the complexity of the acquisition process was related to duplicative contract vehicles, the large number of service options, and changes related to the process for ensuring fair competition among service pro...
Information Security: Federal Communications Commission Needs to Strengthen Controls over Enhanced Secured Network Project
GAO-13-155: Published: Jan 25, 2013. Publicly Released: Feb 1, 2013.
The Federal Communications Commission (FCC) did not effectively implement appropriate information security controls in the initial components of the Enhanced Secured Network (ESN) project. Although FCC took steps to enhance its ability to control and monitor its network for security threats, weaknesses identified in the commission's deployment of components of the ESN project as of August 2012 res...
Telecommunications: FCC's Performance Management Weaknesses Could Jeopardize Proposed Reforms of the Rural Health Care Program
GAO-11-27: Published: Nov 17, 2010. Publicly Released: Dec 17, 2010.
Telemedicine offers a way to improve health care access for patients in rural areas. The Federal Communications Commission's (FCC) Rural Health Care Program, established in 1997, provides discounts on rural health care providers' telecommunications and information services (primary program) and funds broadband infrastructure and services (pilot program). GAO was asked to review (1) how FCC has man...
Telecommunications: Information on Participation in the Rural Health Care Pilot Program (GAO-11-25SP, November 2010), an E-supplement to GAO-11-27
GAO-11-25SP: Published: Nov 17, 2010. Publicly Released: Dec 17, 2010.
This is E-supplement to GAO-11-27. It provides information on participation in the Federal Communications Commission's (FCC) Rural Health Care Pilot Program - a program worth roughly $418 million funded through the Universal Service Fund - which provides funding to selected pilot projects for designing and installing regional and state broadband networks that serve rural health care providers, as...
Telecommunications: Improved Management Can Enhance FCC Decision Making for the Universal Service Fund Low-Income Program
GAO-11-11: Published: Oct 28, 2010. Publicly Released: Nov 30, 2010.
The Federal Communications Commission's (FCC) Low-Income Program, administered by the Universal Service Administrative Company (USAC) and supported by the Universal Service Fund (USF), provides low-income households with discounts on installation costs for new telephone service and monthly charges for basic telephone service. In this requested report, GAO examined (1) how program participation and...
Telecommunications: Survey of State Public Utility Commissions (GAO-11-13SP, October 2010), an E-supplement to GAO-11-11
GAO-11-13SP: Published: Oct 28, 2010. Publicly Released: Nov 30, 2010.
This is an e-supplement to GAO-11-11. This e-supplement provides the results of a survey of state public utility commissions about the Federal Communications Commission's (FCC) Universal Service Fund (USF) Low-Income Program which provides discounts on telephone installation and monthly telephone service to qualifying low-income consumers...
Telecommunications: FCC Should Assess the Design of the E-rate Program's Internal Control Structure
GAO-10-908: Published: Sep 29, 2010. Publicly Released: Oct 29, 2010.
Since 1998, the Federal Communications Commission's (FCC) Schools and Libraries Universal Service Support Mechanism--commonly known as the "E-rate" program--has been a significant federal source of technology funding for schools and libraries. FCC designated the Universal Service Administrative Company (USAC) to administer the program. As requested, GAO examined the system of internal controls in...