Performance measures (1 - 10 of 20 items)
Tribal Internet Access: Increased Federal Coordination and Performance Measurement Needed
GAO-16-504T: Published: Apr 27, 2016. Publicly Released: Apr 27, 2016.
In January 2016, GAO found that, although all 21 tribes GAO interviewed have some access to high-speed Internet, barriers to increasing access remain. Tribal officials and Internet providers said that high poverty rates among tribes and the high costs of connecting remote tribal villages to core Internet networks limit high-speed Internet availability and access. About half of the tribes GAO inter...
Telecommunications: Additional Coordination and Performance Measurement Needed for High-Speed Internet Access Programs on Tribal Lands
GAO-16-222: Published: Jan 29, 2016. Publicly Released: Feb 3, 2016.
Although all 21 tribes GAO interviewed have some access to high-speed Internet, tribes and providers GAO interviewed cited barriers to increasing access. For example, high poverty rates and the high costs of connecting remote tribal villages to core Internet networks—called middle-mile infrastructure—limit high-speed Internet availability and adoption on tribal lands (see fig.). About half of...
Broadband Performance: Additional Actions Could Help FCC Evaluate Its Efforts to Inform Consumers
GAO-15-363: Published: Apr 17, 2015. Publicly Released: May 15, 2015.
Consumers can access broadband performance information from several sources, including Internet service providers (ISP), online speed tests, and the Federal Communications Commission (FCC); however, the information has some limitations. For example:ISP information: FCC's transparency rule requires ISPs to disclose broadband performance information, but ISPs' disclosures vary, and some stakeholder...
Telecommunications Relay Service: FCC Should Strengthen Its Management of Program to Assist Persons with Hearing or Speech Disabilities
GAO-15-409: Published: Apr 29, 2015. Publicly Released: May 8, 2015.
Since 2002, the overall minutes of use and costs for the Telecommunications Relay Service (TRS) program have grown significantly due to the advent of Internet-based forms of TRS and increased usage by the deaf and hard-of-hearing communities. Program data show that total TRS minutes have grown from about 53 million in “rate year” (July-to-June) 2002–2003 to about 249 million in rate year 201...
Telecommunications: Improved Management Can Enhance FCC Decision Making for the Universal Service Fund Low-Income Program
GAO-11-11: Published: Oct 28, 2010. Publicly Released: Nov 30, 2010.
The Federal Communications Commission's (FCC) Low-Income Program, administered by the Universal Service Administrative Company (USAC) and supported by the Universal Service Fund (USF), provides low-income households with discounts on installation costs for new telephone service and monthly charges for basic telephone service. In this requested report, GAO examined (1) how program participation and...
Telecommunications: Survey of State Public Utility Commissions (GAO-11-13SP, October 2010), an E-supplement to GAO-11-11
GAO-11-13SP: Published: Oct 28, 2010. Publicly Released: Nov 30, 2010.
This is an e-supplement to GAO-11-11. This e-supplement provides the results of a survey of state public utility commissions about the Federal Communications Commission's (FCC) Universal Service Fund (USF) Low-Income Program which provides discounts on telephone installation and monthly telephone service to qualifying low-income consumers...
Emergency Communications: National Communications System Provides Programs for Priority Calling, but Planning for New Initiatives and Performance Measurement Could be Strengthened
GAO-09-822: Published: Aug 28, 2009. Publicly Released: Sep 28, 2009.
Government functions and effective disaster response and management rely on the ability of national security and emergency preparedness (NS/EP) personnel to communicate. The Department of Homeland Security's (DHS) National Communications System (NCS), is responsible for ensuring continuity of NS/EP communications when network congestion or damage occurs. As requested, GAO assessed the (1) priority...
Telecommunications: Long-Term Strategic Vision Would Help Ensure Targeting of E-rate Funds to Highest-Priority Uses
GAO-09-253: Published: Mar 27, 2009. Publicly Released: Apr 27, 2009.
The Federal Communications Commission's (FCC) Schools and Libraries Universal Service Support Mechanism--also known as the E-rate program--is a significant source of federal funding for information technology for schools and libraries, providing about $2 billion a year. As requested, GAO assessed issues related to the E-rate program's long-term goals, including (1) key trends in the demand for and...
Telecommunications: Information on Participation in the E-rate Program (GAO-09-254SP, March 2009), an e-supplement to GAO-09-253
GAO-09-254SP: Published: Apr 27, 2009. Publicly Released: Apr 27, 2009.
This e-supplement provides information on participation in the Federal Communications Commission's (FCC) Schools and Libraries Program Universal Service Support Mechanism--commonly known as the E-rate program--which makes funding available to schools and libraries for telecommunications services, Internet access, and internal wiring and components needed for data transmission. The e-supplement inc...
Telecommunications: FCC Needs to Improve Performance Management and Strengthen Oversight of the High-Cost Program
GAO-08-633: Published: Jun 13, 2008. Publicly Released: Jul 10, 2008.
In the Telecommunications Act of 1996 (1996 Act), the Congress said that consumers in "rural, insular, and high-cost areas" should have access to services and rates that are "reasonably comparable" to those in urban areas. To implement the 1996 Act, the Federal Communications Commission (FCC) modified and expanded the high-cost program. The program provides funding to some telecommunications carri...