Customer service (61 - 70 of 108 items) in Custom Date Range
Tax Administration: IRS' Fiscal Year 1999 Budget Request and Fiscal Year 1998 Filing Season
T-GGD/AIMD-98-114: Published: Mar 31, 1998. Publicly Released: Mar 31, 1998.
Pursuant to a congressional request, GAO discussed the administration's fiscal year (FY) 1999 budget request for the Internal Revenue Service (IRS) and the status of the 1998 tax return filing season.GAO noted that: (1) the administration is requesting about $8.3 billion and 102,000 full-time equivalent (FTE) staff years for IRS in FY 1999; (2) this is an increase of about $500 million and 1,500 F...
Tax Administration: IRS Faces Challenges in Measuring Customer Service
GGD-98-59: Published: Feb 23, 1998. Publicly Released: Feb 23, 1998.
Pursuant to a congressional request, GAO reviewed the Internal Revenue Service's (IRS) efforts to implement the Government Performance and Results Act (GPRA), focusing on: (1) IRS's system of performance measures; and (2) the challenges IRS faces in developing and implementing performance measures to gauge its efforts to reduce taxpayer burden through improved customer service.GAO noted that: (1)...
Tax Administration: Taxpayer Rights and Burdens During Audits of Their Tax Returns
T-GGD-97-186: Published: Sep 26, 1997. Publicly Released: Sep 26, 1997.
GAO discussed the rights of taxpayers and their treatment during audits of their tax returns by the Internal Revenue Service (IRS).GAO noted that: (1) IRS has limited data on both the treatment of taxpayers and the burdens imposed on them during audits; (2) IRS recently created a system to track taxpayers' complaints about improper treatment but IRS does not solicit input on all improper treatment...
Internal Revenue Service: IRS' Field Office Restructuring in Michigan
GGD-97-126R: Published: Jul 3, 1997. Publicly Released: Jul 3, 1997.
Pursuant to a congressional request, GAO provided information on the Internal Revenue Service's (IRS) most recent field office restructuring effort, particularly as it relates to Michigan, focusing on: (1) how IRS' field restructuring plans affect Michigan; (2) the impacts in Michigan as IRS transitions to its new structure, and whether they are likely to continue after the consolidation is comple...
Tax Policy and Administration: 1996 Annual Report on GAO's Tax-Related Work
GGD-97-122: Published: Jul 1, 1997. Publicly Released: Jul 1, 1997.
GAO summarized the studies it issued during fiscal year 1996 to Congress and the Internal Revenue Service (IRS) and the statements it made before Congress and the National Commission on Restructuring the Internal Revenue Service.GAO noted that it published 50 reports in 6 broad areas: (1) IRS management and budget; (2) individual and business tax issues; (3) customer service; (4) submission proces...
Tax Policy and Administration Issue Area Plan--Fiscal Years 1998-1999
IAP-97-16: Published: Jul 1, 1997. Publicly Released: Jul 1, 1997.
GAO provided information on its Tax Policy and Administration issue area plan for fiscal years 1998 through 1999.GAO plans to assess: (1) the Internal Revenue Service's (IRS) efforts to link performance measures and budgeting; (2) IRS' restructuring alternatives; (3) ways to simplify the estimated tax rules; (4) IRS' plans to increase voluntary compliance and prevent noncompliance through research...
Tax Systems Modernization: IRS Needs to Resolve Certain Issues With Its Integrated Case Processing System
GGD/AIMD-97-31: Published: Jan 17, 1997. Publicly Released: Jan 17, 1997.
Pursuant to a congressional request, GAO reviewed the Internal Revenue Service's (IRS) Integrated Case Processing (ICP) systems development effort, focusing on: (1) IRS' assessment of ICP costs and benefits and users' perceptions of the system's benefits; (2) IRS' testing of ICP; (3) IRS' ongoing efforts to redesign its customer service work processes to fully use ICP capabilities; and (4) the sof...
Tax Administration: Lessons Learned From IRS' Initial Experience in Redeploying Employees
GGD-97-24: Published: Jan 9, 1997. Publicly Released: Jan 9, 1997.
GAO reviewed the Internal Revenue Service's (IRS) initial efforts to redeploy employees under the terms of the Redeployment Understanding, focusing on whether there were lessons to be learned from: (1) IRS' initial use of redeployment procedures and their impact on IRS' operations; and (2) the reaction of redeployed employees and their supervisors to redeployment and the redeployment process.GAO f...
Tax Policy and Administration Issue Area--Active Assignments
AA-97-7(1): Published: Jan 2, 1997. Publicly Released: Jan 2, 1997.
GAO provided information on its active assignments in the Tax Policy and Administration issue area as of January 2, 1997...
IRS' 1996 Tax Filing Season: Performance Goals Generally Met; Efforts to Modernize Had Mixed Results
GGD-97-25: Published: Dec 18, 1996. Publicly Released: Dec 18, 1996.
Pursuant to a congressional request, GAO reviewed the Internal Revenue Service's (IRS) overall performance during the 1996 tax filing season, focusing on: (1) changes in 1996 that relate to taxpayer services and the processing of taxpayer refunds; and (2) some of IRS' efforts to modernize its processing activities.GAO found that: (1) IRS met or exceeded its timeliness and accuracy goals for proces...