Reports and Testimonies - Browse by topic

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Customer service (61 - 70 of 99 items) in Custom Date Range

IRS' 1996 Tax Filing Season

Performance Goals Generally Met; Efforts to Modernize Had Mixed Results
GGD-97-25, Dec 18, 1996

IRS Business Operations

Issues in Setting Priorities and Managing for Results
T-AIMD/GGD-97-22, Nov 7, 1996

Internal Revenue Service

Business Operations Need Continued Improvement
AIMD/GGD-96-152, Sep 9, 1996

Managing IRS

IRS Needs to Continue Improving Operations and Service
T-GGD/AIMD-96-170, Jul 29, 1996

Tax Policy and Administration

Tax Policy and Administration Issue Area Plan--Fiscal Years 1996-98
IAP-96-22, Jul 1, 1996

Tax Policy and Administration

Tax Refund Timeliness
GGD-96-131R, Jun 26, 1996

Tax Systems Modernization

Progress in Achieving IRS' Business Vision
T-GGD-96-123, May 9, 1996

Tax Administration

Making IRS' Telephone Systems Easier to Use Should Help Taxpayers
GGD-96-74, Mar 11, 1996

Tax Administration

IRS Faces Challenges in Reorganizing for Customer Service
GGD-96-3, Oct 10, 1995

Telephone Assistance

Adopting Practices Used by Others Would Help IRS Serve More Taxpayers
GGD-95-86, Apr 12, 1995
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