Reports and Testimonies - Browse by topic

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Customer service (41 - 50 of 99 items) in Custom Date Range

IRS Management:

Formidable Challenges Confront IRS as It Attempts to Modernize
T-GGD/AIMD-99-255:
Published: Jul 22, 1999. Publicly Released: Jul 22, 1999.

IRS Management:

IRS Faces Challenges as it Restructures the Office of the Taxpayer Advocate
GGD-99-124:
Published: Jul 15, 1999. Publicly Released: Jul 15, 1999.

IRS Customer Service:

Management Strategy Shows Promise But Could Be Improved
GGD-99-88:
Published: May 5, 1999. Publicly Released: May 5, 1999.

Tax Administration:

Uses of and Problems With IRS' Non-Master File
GGD-99-42:
Published: Apr 21, 1999. Publicly Released: Apr 21, 1999.

IRS Management:

Business and Systems Modernization Pose Challenges
T-GGD/AIMD-99-138:
Published: Apr 15, 1999. Publicly Released: Apr 15, 1999.

IRS Management:

Challenges Facing the National Taxpayer Advocate
T-GGD-99-28:
Published: Feb 10, 1999. Publicly Released: Feb 10, 1999.

Tax Administration:

IRS' 1998 Tax Filing Season
GGD-99-21:
Published: Dec 31, 1998. Publicly Released: Dec 31, 1998.

Tax Administration:

IRS' Problem-Solving Days
GGD-99-1:
Published: Oct 16, 1998. Publicly Released: Nov 16, 1998.

Tax Policy and Administration Issue Area Plan:

Fiscal Years 1999-2000
IAP-99-16:
Published: Nov 1, 1998. Publicly Released: Nov 1, 1998.

Tax Administration:

IRS' Telephone Routing Interactive System May Not Meet Expectations
GGD-98-152:
Published: Jul 13, 1998. Publicly Released: Aug 12, 1998.