Customer service (31 - 40 of 103 items) in Custom Date Range
IRS Modernization: Continued Improvement in Management Capability Needed to Support Long-Term Transformation
GAO-01-700T: Published: May 8, 2001. Publicly Released: May 8, 2001.
IRS Telephone Assistance: Quality of Service Mixed in the 2000 Filing Season and Below IRS' Long-Term Goal
GAO-01-189: Published: Apr 6, 2001. Publicly Released: May 7, 2001.
Fiscal Year 2002 Budget Request for the Internal Revenue Service
GAO-01-698R: Published: May 1, 2001. Publicly Released: May 1, 2001.
Internal Revenue Service: 2001 Tax Filing Season, Systems Modernization, and Security of Electronic Filing
GAO-01-595T: Published: Apr 3, 2001. Publicly Released: Apr 3, 2001.
Tax Administration: Assessment of IRS' 2000 Tax Filing Season
GAO-01-158: Published: Dec 22, 2000. Publicly Released: Dec 22, 2000.
Tax Administration: IRS' Efforts to Serve Small Business Taxpayers
T-GGD-00-138: Published: May 23, 2000. Publicly Released: May 23, 2000.
Tax Administration: IRS' Implementation of the Restructuring Act's Taxpayer Protection and Rights Provisions
GGD-00-85: Published: Apr 21, 2000. Publicly Released: May 22, 2000.
IRS Modernization: Long-term Effort Under Way, but Significant Challenges Remain
T-GGD/AIMD-00-154: Published: May 3, 2000. Publicly Released: May 3, 2000.
IRS Modernization: Business Practice, Performance Management, and Information Technology Challenges
T-GGD/AIMD-00-144: Published: Apr 10, 2000. Publicly Released: Apr 10, 2000.
Tax Administration: Tracking Taxpayer Information About IRS Notices Could Reduce Burden
GGD-00-54: Published: Mar 28, 2000. Publicly Released: Mar 28, 2000.