Reports and Testimonies - Browse by topic

Browse By:
 
Sort by Results per page Search within "Customer service"

Customer service (21 - 30 of 99 items) in Custom Date Range

IRS Modernization:

Continued Progress Necessary for Improving Service to Taxpayers and Ensuring Compliance
GAO-03-796T:
Published: May 20, 2003. Publicly Released: May 20, 2003.

Paid Tax Preparers:

Most Taxpayers Believe They Benefit, but Some Are Poorly Served
GAO-03-610T:
Published: Apr 1, 2003. Publicly Released: Apr 1, 2003.

Tax Administration:

IRS Needs to Further Refine Its Tax Filing Season Performance Measures
GAO-03-143:
Published: Nov 22, 2002. Publicly Released: Nov 22, 2002.

Tax Administration:

Continued Progress Modernizing IRS Depends on Managing Risks
GAO-02-715T:
Published: May 14, 2002. Publicly Released: May 14, 2002.

IRS Telephone Assistance:

Limited Progress and Missed Opportunities to Analyze Performance in the 2001 Filing Season
GAO-02-212:
Published: Dec 7, 2001. Publicly Released: Dec 26, 2001.

Tax Administration:

Assessment of IRS' 2001 Tax Filing Season
GAO-02-144:
Published: Dec 21, 2001. Publicly Released: Dec 21, 2001.

IRS Modernization:

Continued Improvement in Management Capability Needed to Support Long-Term Transformation
GAO-01-700T:
Published: May 8, 2001. Publicly Released: May 8, 2001.

IRS Telephone Assistance:

Quality of Service Mixed in the 2000 Filing Season and Below IRS' Long-Term Goal
GAO-01-189:
Published: Apr 6, 2001. Publicly Released: May 7, 2001.

Budget and Spending:

Fiscal Year 2002 Budget Request for the Internal Revenue Service
GAO-01-698R:
Published: May 1, 2001. Publicly Released: May 1, 2001.

Internal Revenue Service:

2001 Tax Filing Season, Systems Modernization, and Security of Electronic Filing
GAO-01-595T:
Published: Apr 3, 2001. Publicly Released: Apr 3, 2001.