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Customer service (21 - 30 of 99 items) in Custom Date Range

IRS Modernization

Continued Progress Necessary for Improving Service to Taxpayers and Ensuring Compliance
GAO-03-796T, May 20, 2003

Paid Tax Preparers

Most Taxpayers Believe They Benefit, but Some Are Poorly Served
GAO-03-610T, Apr 1, 2003

Tax Administration

IRS Needs to Further Refine Its Tax Filing Season Performance Measures
GAO-03-143, Nov 22, 2002

Tax Administration

Continued Progress Modernizing IRS Depends on Managing Risks
GAO-02-715T, May 14, 2002

IRS Telephone Assistance

Limited Progress and Missed Opportunities to Analyze Performance in the 2001 Filing Season
GAO-02-212, Dec 7, 2001

Tax Administration

Assessment of IRS' 2001 Tax Filing Season
GAO-02-144, Dec 21, 2001

IRS Modernization

Continued Improvement in Management Capability Needed to Support Long-Term Transformation
GAO-01-700T, May 8, 2001

IRS Telephone Assistance

Quality of Service Mixed in the 2000 Filing Season and Below IRS' Long-Term Goal
GAO-01-189, Apr 6, 2001

Budget and Spending

Fiscal Year 2002 Budget Request for the Internal Revenue Service
GAO-01-698R, May 1, 2001

Internal Revenue Service

2001 Tax Filing Season, Systems Modernization, and Security of Electronic Filing
GAO-01-595T, Apr 3, 2001

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