Customer service (21 - 30 of 99 items) in Custom Date Range
IRS Modernization: Continued Progress Necessary for Improving Service to Taxpayers and Ensuring Compliance
GAO-03-796T: Published: May 20, 2003. Publicly Released: May 20, 2003.
Paid Tax Preparers: Most Taxpayers Believe They Benefit, but Some Are Poorly Served
GAO-03-610T: Published: Apr 1, 2003. Publicly Released: Apr 1, 2003.
Tax Administration: IRS Needs to Further Refine Its Tax Filing Season Performance Measures
GAO-03-143: Published: Nov 22, 2002. Publicly Released: Nov 22, 2002.
Tax Administration: Continued Progress Modernizing IRS Depends on Managing Risks
GAO-02-715T: Published: May 14, 2002. Publicly Released: May 14, 2002.
IRS Telephone Assistance: Limited Progress and Missed Opportunities to Analyze Performance in the 2001 Filing Season
GAO-02-212: Published: Dec 7, 2001. Publicly Released: Dec 26, 2001.
Tax Administration: Assessment of IRS' 2001 Tax Filing Season
GAO-02-144: Published: Dec 21, 2001. Publicly Released: Dec 21, 2001.
IRS Modernization: Continued Improvement in Management Capability Needed to Support Long-Term Transformation
GAO-01-700T: Published: May 8, 2001. Publicly Released: May 8, 2001.
IRS Telephone Assistance: Quality of Service Mixed in the 2000 Filing Season and Below IRS' Long-Term Goal
GAO-01-189: Published: Apr 6, 2001. Publicly Released: May 7, 2001.
Fiscal Year 2002 Budget Request for the Internal Revenue Service
GAO-01-698R: Published: May 1, 2001. Publicly Released: May 1, 2001.
Internal Revenue Service: 2001 Tax Filing Season, Systems Modernization, and Security of Electronic Filing
GAO-01-595T: Published: Apr 3, 2001. Publicly Released: Apr 3, 2001.