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Customer service (11 - 20 of 99 items) in Custom Date Range

Tax Administration

Most Filing Season Services Continue to Improve, but Opportunities Exist for Additional Savings
GAO-07-27, Nov 15, 2006

Tax Administration

Opportunities to Improve Compliance Decisions and Service to Taxpayers through Enhancements to Appeals' Feedback Project
GAO-06-396, Mar 24, 2006

Tax Administration

IRS Improved Some Filing Season Services, but Long-term Goals Would Help Manage Strategic Trade-offs
GAO-06-51, Nov 14, 2005

Tax Administration

IRS Needs Better Strategic Planning and Evaluation of Taxpayer Assistance Training
GAO-05-782, Jul 11, 2005

IRS Modernization

Continued Progress Requires Addressing Resource Management Challenges
GAO-05-707T, May 19, 2005

Tax Administration

IRS Improved Performance in the 2004 Filing Season, But Better Data on the Quality of Some Services Are Needed
GAO-05-67, Nov 15, 2004

Internal Revenue Service

Assessment of Fiscal Year 2005 Budget Request and 2004 Filing Season Performance
GAO-04-560T, Mar 30, 2004

Tax Administration

IRS Issued Advanced Child Tax Credit Payments on Time but Should Study Lessons Learned
GAO-04-372, Feb 17, 2004

Tax Administration

Most Taxpayers Believe They Benefit from Paid Tax Preparers, but Oversight for IRS Is a Challenge
GAO-04-70, Oct 31, 2003

Tax Administration

IRS's 2003 Filing Season Performance Showed Improvements
GAO-04-84, Oct 31, 2003

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