Customer service (11 - 20 of 100 items) in Custom Date Range
Taxpayer Advocate Service: Caseload Has Grown and Taxpayers Report Being Satisfied, but Additional Measures of Efficiency and Effectiveness Are Needed
GAO-07-156: Published: Feb 22, 2007. Publicly Released: Mar 26, 2007.
Tax Administration: Most Filing Season Services Continue to Improve, but Opportunities Exist for Additional Savings
GAO-07-27: Published: Nov 15, 2006. Publicly Released: Nov 15, 2006.
Tax Administration: Opportunities to Improve Compliance Decisions and Service to Taxpayers through Enhancements to Appeals' Feedback Project
GAO-06-396: Published: Mar 24, 2006. Publicly Released: Apr 18, 2006.
Tax Administration: IRS Improved Some Filing Season Services, but Long-term Goals Would Help Manage Strategic Trade-offs
GAO-06-51: Published: Nov 14, 2005. Publicly Released: Nov 14, 2005.
Tax Administration: IRS Needs Better Strategic Planning and Evaluation of Taxpayer Assistance Training
GAO-05-782: Published: Jul 11, 2005. Publicly Released: Aug 11, 2005.
IRS Modernization: Continued Progress Requires Addressing Resource Management Challenges
GAO-05-707T: Published: May 19, 2005. Publicly Released: May 19, 2005.
Tax Administration: IRS Improved Performance in the 2004 Filing Season, But Better Data on the Quality of Some Services Are Needed
GAO-05-67: Published: Nov 15, 2004. Publicly Released: Nov 15, 2004.
Internal Revenue Service: Assessment of Fiscal Year 2005 Budget Request and 2004 Filing Season Performance
GAO-04-560T: Published: Mar 30, 2004. Publicly Released: Mar 30, 2004.
Tax Administration: IRS Issued Advanced Child Tax Credit Payments on Time but Should Study Lessons Learned
GAO-04-372: Published: Feb 17, 2004. Publicly Released: Feb 26, 2004.
Tax Administration: Most Taxpayers Believe They Benefit from Paid Tax Preparers, but Oversight for IRS Is a Challenge
GAO-04-70: Published: Oct 31, 2003. Publicly Released: Nov 12, 2003.