Customer service (61 - 70 of 99 items) in Custom Date Range
IRS' 1996 Tax Filing Season: Performance Goals Generally Met; Efforts to Modernize Had Mixed Results
GGD-97-25: Published: Dec 18, 1996. Publicly Released: Dec 18, 1996.
IRS Business Operations: Issues in Setting Priorities and Managing for Results
T-AIMD/GGD-97-22: Published: Nov 7, 1996. Publicly Released: Nov 7, 1996.
Internal Revenue Service: Business Operations Need Continued Improvement
AIMD/GGD-96-152: Published: Sep 9, 1996. Publicly Released: Sep 9, 1996.
Managing IRS: IRS Needs to Continue Improving Operations and Service
T-GGD/AIMD-96-170: Published: Jul 29, 1996. Publicly Released: Jul 29, 1996.
Tax Policy and Administration Issue Area Plan--Fiscal Years 1996-98
IAP-96-22: Published: Jul 1, 1996. Publicly Released: Jul 1, 1996.
Tax Refund Timeliness
GGD-96-131R: Published: Jun 26, 1996. Publicly Released: Jun 26, 1996.
Tax Systems Modernization: Progress in Achieving IRS' Business Vision
T-GGD-96-123: Published: May 9, 1996. Publicly Released: May 9, 1996.
Tax Administration: Making IRS' Telephone Systems Easier to Use Should Help Taxpayers
GGD-96-74: Published: Mar 11, 1996. Publicly Released: Mar 11, 1996.
Tax Administration: IRS Faces Challenges in Reorganizing for Customer Service
GGD-96-3: Published: Oct 10, 1995. Publicly Released: Oct 10, 1995.
Telephone Assistance: Adopting Practices Used by Others Would Help IRS Serve More Taxpayers
GGD-95-86: Published: Apr 12, 1995. Publicly Released: Apr 12, 1995.