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Customer service (11 - 20 of 99 items) in Custom Date Range

Tax Administration:

Most Filing Season Services Continue to Improve, but Opportunities Exist for Additional Savings
GAO-07-27:
Published: Nov 15, 2006. Publicly Released: Nov 15, 2006.

Tax Administration:

Tax Administration:

IRS Improved Some Filing Season Services, but Long-term Goals Would Help Manage Strategic Trade-offs
GAO-06-51:
Published: Nov 14, 2005. Publicly Released: Nov 14, 2005.

Tax Administration:

IRS Needs Better Strategic Planning and Evaluation of Taxpayer Assistance Training
GAO-05-782:
Published: Jul 11, 2005. Publicly Released: Aug 11, 2005.

IRS Modernization:

Continued Progress Requires Addressing Resource Management Challenges
GAO-05-707T:
Published: May 19, 2005. Publicly Released: May 19, 2005.

Tax Administration:

Internal Revenue Service:

Assessment of Fiscal Year 2005 Budget Request and 2004 Filing Season Performance
GAO-04-560T:
Published: Mar 30, 2004. Publicly Released: Mar 30, 2004.

Tax Administration:

IRS Issued Advanced Child Tax Credit Payments on Time but Should Study Lessons Learned
GAO-04-372:
Published: Feb 17, 2004. Publicly Released: Feb 26, 2004.

Tax Administration:

Most Taxpayers Believe They Benefit from Paid Tax Preparers, but Oversight for IRS Is a Challenge
GAO-04-70:
Published: Oct 31, 2003. Publicly Released: Nov 12, 2003.

Tax Administration:

IRS's 2003 Filing Season Performance Showed Improvements
GAO-04-84:
Published: Oct 31, 2003. Publicly Released: Oct 31, 2003.