Tax refunds (31 - 40 of 74 items)
IRS's 2002 Tax Filing Season: Returns and Refunds Processed Smoothly; Quality of Assistance Improved
GAO-03-314: Published: Dec 20, 2002. Publicly Released: Dec 20, 2002.
The tax filing season is when millions of taxpayers file their returns and seek assistance by calling or visiting IRS's offices or Web site. Because of the large number of returns and critical nature of IRS's filing season activities, GAO was asked to assess IRS's 2002 filing season performance in processing tax returns and refunds and providing timely and accurate assistance to taxpayers.The Inte...
Tax Administration: Assessment of IRS' 2001 Tax Filing Season
GAO-02-144: Published: Dec 21, 2001. Publicly Released: Dec 21, 2001.
GAO assessed the Internal Revenue Service's (IRS) performance in the following five key tax filing season activities: (1) processing individual tax returns and refunds, (2) increasing the extent to which individual income tax returns are filed electronically, (3) answering telephone calls and providing quality telephone service, (4) providing accurate and timely face-to-face assistance at its Taxp...
Tax Administration: IRS' Low-Dollar Notices Sent to Individual Taxpayers
GGD-00-84: Published: Apr 14, 2000. Publicly Released: Apr 14, 2000.
Pursuant to a congressional request, GAO provided information on the Internal Revenue Service's (IRS) computer-generated low-dollar notices, focusing on notices involving: (1) amounts due of less than $5; and (2) refunds of less than $1.GAO noted that: (1) of the over 31 million computer-generated notices IRS sent to individual taxpayers in 1999, about 1.5 million were low-dollar notices; (2) 82 p...
Tax Administration: IRS' 1999 Tax Filing Season
GGD-00-37: Published: Dec 15, 1999. Publicly Released: Dec 15, 1999.
Pursuant to a congressional request, the GAO discussed the Internal Revenue Service's (IRS) performance during the 1999 tax filing season, focusing on: (1) telephone service; (2) availability of walk-in services; (3) other taxpayer service efforts; (4) Earned Income Credit (EIC) noncompliance; (5) electronic filing; (6) implementation of recent tax law changes; and (7) implementation of a new retu...
Tax Administration: IRS' 1998 Tax Filing Season
GGD-99-21: Published: Dec 31, 1998. Publicly Released: Dec 31, 1998.
Pursuant to a congressional request, GAO provided information on: (1) the Internal Revenue Service's (IRS) efforts to increase the use of electronic filing; (2) IRS' progress in addressing an issue discussed in GAO's reports on the 1996 and 1997 filing seasons involving the use of private banks to process some tax payments; (3) IRS' implementation of the 1997 tax law change dealing with capital ga...
Internal Revenue Service: Physical Security Over Taxpayer Receipts and Data Needs Improvement
AIMD-99-15: Published: Nov 30, 1998. Publicly Released: Nov 30, 1998.
Pursuant to a legislative requirement, GAO reviewed the Internal Revenue Service's (IRS) physical controls over receipts and taxpayer data.GAO noted that: (1) IRS' controls over receipts and taxpayer data do not adequately reduce the vulnerability of the federal government and taxpayers to loss from theft; (2) this condition existed because of the length of time required to conduct background inve...
Tax Administration: IRS' 1997 Tax Filing Season
GGD-98-33: Published: Dec 29, 1997. Publicly Released: Dec 29, 1997.
Pursuant to a congressional request, GAO assessed the Internal Revenue Service's (IRS) performance during the 1997 tax filing season, focusing on: (1) the ability of taxpayers seeking answers to questions to reach IRS via the telephone; (2) the number of returns filed by means other than the traditional paper method; (3) IRS' efforts to deal with returns that have missing or incorrect social secur...
Earned Income Credit: Claimants' Credit Participation and Income Patterns, Tax Years 1990 Through 1994
GGD-97-69: Published: May 16, 1997. Publicly Released: Jun 16, 1997.
Pursuant to a congressional request, GAO provided information on taxpayers' participation in the Earned Income Credit (EIC), focusing on: (1) EIC claimants' patterns of claiming the credit; (2) changes in their income in the years following an EIC claim; and (3) their income and filing status after leaving the EIC.GAO noted that: (1) from tax year 1990 through tax year 1994, 27.3 million taxpayers...
Tax Administration: Earned Income Credit Noncompliance
T-GGD-97-105: Published: May 8, 1997. Publicly Released: May 8, 1997.
GAO discussed issues surrounding earned income credit (EIC) noncompliance.GAO noted that: (1) EIC noncompliance has been a concern for a number of years and is a major factor underlying GAO's designation of filing fraud as one of the federal program areas at high risk because of vulnerability to waste, fraud, abuse, and mismanagement; (2) through design changes and administrative actions, noncompl...
Tax Administration: IRS' Fiscal Year 1997 Spending, 1997 Filing Season, and Fiscal Year 1998 Budget Request
T-GGD/AIMD-97-66: Published: Mar 18, 1997. Publicly Released: Mar 18, 1997.
GAO discussed: (1) its review of the Administration's fiscal year (FY) 1998 budget request for the Internal Revenue Service (IRS); (2) the interim results of its review of the 1997 tax return filing season; (3) a review of IRS' FY 1997 spending plans for information systems; and (4) GAO's past work on Tax Systems Modernization.GAO noted that: (1) IRS' FY 1997 appropriation act and accompanying con...