Systems conversions (41 - 50 of 79 items)
Tax Policy and Administration Issue Area Plan--Fiscal Years 1996-98
IAP-96-22: Published: Jul 1, 1996. Publicly Released: Jul 1, 1996.
GAO presented its Tax Policy and Administration issue area plan for fiscal years 1996 through 1998.GAO plans to assess: (1) how the Internal Revenue Service (IRS) can improve its financial, strategic, and human resources management; (2) how the tax systems for individual taxpayers and business taxpayers can be improved; (3) how IRS can improve customer service and the way it receives and processes...
Tax Systems Modernization: Actions Underway But IRS Has Not Yet Corrected Management and Technical Weaknesses
AIMD-96-106: Published: Jun 7, 1996. Publicly Released: Jun 7, 1996.
Pursuant to a legislative requirement, GAO reviewed the Internal Revenue Service's (IRS) actions to correct GAO-identified management and technical weaknesses that jeopardize its tax systems modernization (TSM) efforts.GAO found that: (1) IRS does not have a comprehensive strategy to maximize electronic filing because the present strategy targets only a small portion of the taxpayers likely to fil...
Tax Systems Modernization: Progress in Achieving IRS' Business Vision
T-GGD-96-123: Published: May 9, 1996. Publicly Released: May 9, 1996.
GAO discussed the Internal Revenue Service's (IRS) progress in achieving its business vision for 2001 and how its Tax Systems Modernization (TSM) supports that vision. GAO noted that: (1) as part of its business vision, IRS will increase the number of returns it receives electronically, consolidate its paper processing operations, and provide return-free filing; (2) without a returns processing st...
Tax Administration: IRS' Fiscal Year 1996 and 1997 Budget Issues and the 1996 Filing Season
T-GGD-96-99: Published: Mar 28, 1996. Publicly Released: Mar 28, 1996.
GAO examined the Internal Revenue Service's (IRS) financial condition, focusing on the: (1) status of the 1996 filing season; and (2) IRS fiscal year (FY) 1997 budget request. GAO found that: (1) the FY 1996 appropriation for IRS was $7.3 billion, $860 million less than the President requested and $160 million less than the FY 1995 IRS appropriation; (2) to mitigate the funding shortfall, IRS init...
Tax Administration: Making IRS' Telephone Systems Easier to Use Should Help Taxpayers
GGD-96-74: Published: Mar 11, 1996. Publicly Released: Mar 11, 1996.
Pursuant to a congressional request, GAO reviewed the Internal Revenue Service's (IRS) development and use of interactive telephone systems to improve customer service, focusing on IRS efforts to: (1) make the phone systems easy to use; (2) protect taxpayer data; and (3) assign owners that would provide developers with systems requirements information.GAO found that: (1) successful IRS implementat...
IRS Operations: Significant Challenges in Financial Management and Systems Modernization
T-AIMD-96-56: Published: Mar 6, 1996. Publicly Released: Mar 6, 1996.
GAO discussed its: (1) fiscal year 1994 financial audit of the Internal Revenue Service (IRS); and (2) evaluation of the IRS Tax System Modernization (TSM) effort. GAO noted that: (1) IRS did not use its revenue general ledger accounting system or its master files for its revenue reports, but relied on alternative sources such as Treasury schedules; (2) there were large discrepancies between infor...
Tax Administration: IRS Faces Challenges in Reorganizing for Customer Service
GGD-96-3: Published: Oct 10, 1995. Publicly Released: Oct 10, 1995.
GAO reviewed the Internal Revenue Service's (IRS) progress in realizing its plan for improving its customer service, focusing on: (1) IRS customer service goals and its plans to meet these goals; (2) the difficulty IRS has in meeting these goals; (3) current management concerns; and (4) important challenges IRS faces.GAO found that: (1) IRS customer service goals are to provide better service to t...
IRM/General Government Division Issue Area Plan--Fiscal Years 1994-96
IAP-95-8: Published: Mar 1, 1995. Publicly Released: Mar 1, 1995.
GAO provided information on its Information Resources Management--General Government Division issue area plan, focusing on: (1) the Internal Revenue Service's (IRS) tax system modernization initiatives; (2) reducing the financial burden that illegal aliens place on federal programs; (3) the Customs Service's modernization efforts; and (4) reducing the risk of unauthorized access to government syst...
Tax Administration: IRS' New Business Vision
T-GGD-94-58: Published: Nov 17, 1993. Publicly Released: Nov 17, 1993.
GAO discussed the Internal Revenue Service's (IRS) plans to change its business operations, focusing on its: (1) new business vision; (2) efforts to increase electronically-filed tax returns; and (3) retention and redeployment of staff. GAO noted that: (1) the new IRS business vision incorporates concepts such as a single IRS contact for taxpayers trying to solve problems, expanded electronic fili...
IRS' ADP Organization
GGD-93-37R: Published: May 25, 1993. Publicly Released: May 25, 1993.
Pursuant to a congressional request, GAO reviewed the Internal Revenue Service's (IRS) Information Systems Management (ISM) organization to assess its management of resources. GAO noted that: (1) IRS developed an action plan for ensuring proper utilization of computer resources; (2) ISM policy allows employees to use government computers for nonmission-related purposes during light workload period...