Reports and Testimonies - Browse by topic

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Customer service (41 - 50 of 57 items) in Custom Date Range

IRS Business Operations:

Issues in Setting Priorities and Managing for Results
T-AIMD/GGD-97-22:
Published: Nov 7, 1996. Publicly Released: Nov 7, 1996.

Justice and Law Enforcement:

Summary of Selected GAO Reports
GGD-96-193R:
Published: Sep 26, 1996. Publicly Released: Sep 26, 1996.

Internal Revenue Service:

Business Operations Need Continued Improvement
AIMD/GGD-96-152:
Published: Sep 9, 1996. Publicly Released: Sep 9, 1996.

Managing IRS:

IRS Needs to Continue Improving Operations and Service
T-GGD/AIMD-96-170:
Published: Jul 29, 1996. Publicly Released: Jul 29, 1996.

Tax Policy and Administration:

Tax Policy and Administration Issue Area Plan--Fiscal Years 1996-98
IAP-96-22:
Published: Jul 1, 1996. Publicly Released: Jul 1, 1996.

Tax Policy and Administration:

Tax Refund Timeliness
GGD-96-131R:
Published: Jun 26, 1996. Publicly Released: Jun 26, 1996.

Tax Systems Modernization:

Progress in Achieving IRS' Business Vision
T-GGD-96-123:
Published: May 9, 1996. Publicly Released: May 9, 1996.

Tax Administration:

Making IRS' Telephone Systems Easier to Use Should Help Taxpayers
GGD-96-74:
Published: Mar 11, 1996. Publicly Released: Mar 11, 1996.

Tax Administration:

IRS Faces Challenges in Reorganizing for Customer Service
GGD-96-3:
Published: Oct 10, 1995. Publicly Released: Oct 10, 1995.

Tax Administration:

IRS' Fiscal Year 1996 Budget Request and the 1995 Filing Season
T-GGD-95-97:
Published: Feb 27, 1995. Publicly Released: Feb 27, 1995.