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Customer service (11 - 20 of 57 items) in Custom Date Range

IRS Modernization:

Continued Progress Requires Addressing Resource Management Challenges
GAO-05-707T:
Published: May 19, 2005. Publicly Released: May 19, 2005.

Internal Revenue Service:

Assessment of Fiscal Year 2005 Budget Request and 2004 Filing Season Performance
GAO-04-560T:
Published: Mar 30, 2004. Publicly Released: Mar 30, 2004.

Tax Administration:

IRS Needs to Further Refine Its Tax Filing Season Performance Measures
GAO-03-143:
Published: Nov 22, 2002. Publicly Released: Nov 22, 2002.

Tax Administration:

Assessment of IRS' 2001 Tax Filing Season
GAO-02-144:
Published: Dec 21, 2001. Publicly Released: Dec 21, 2001.

IRS Modernization:

Continued Improvement in Management Capability Needed to Support Long-Term Transformation
GAO-01-700T:
Published: May 8, 2001. Publicly Released: May 8, 2001.

IRS Telephone Assistance:

Quality of Service Mixed in the 2000 Filing Season and Below IRS' Long-Term Goal
GAO-01-189:
Published: Apr 6, 2001. Publicly Released: May 7, 2001.

Budget and Spending:

Fiscal Year 2002 Budget Request for the Internal Revenue Service
GAO-01-698R:
Published: May 1, 2001. Publicly Released: May 1, 2001.

Internal Revenue Service:

2001 Tax Filing Season, Systems Modernization, and Security of Electronic Filing
GAO-01-595T:
Published: Apr 3, 2001. Publicly Released: Apr 3, 2001.

Tax Administration:

IRS' Efforts to Serve Small Business Taxpayers
T-GGD-00-138:
Published: May 23, 2000. Publicly Released: May 23, 2000.

IRS Modernization:

Long-term Effort Under Way, but Significant Challenges Remain
T-GGD/AIMD-00-154:
Published: May 3, 2000. Publicly Released: May 3, 2000.