Reports and Testimonies - Browse by topic

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Customer service (21 - 30 of 57 items) in Custom Date Range

IRS Modernization

Business Practice, Performance Management, and Information Technology Challenges
T-GGD/AIMD-00-144, Apr 10, 2000

Tax Administration

Tracking Taxpayer Information About IRS Notices Could Reduce Burden
GGD-00-54, Mar 28, 2000

Tax Administration

IRS' 2000 Tax Filing Season and Fiscal Year 2001 Budget Request
T-GGD/AIMD-00-133, Mar 28, 2000

Tax Administration

IRS' Use of Nonaudit Contacts
GGD-00-7, Mar 16, 2000

Tax Administration

IRS' 1999 Tax Filing Season
GGD-00-37, Dec 15, 1999

IRS Management

Formidable Challenges Confront IRS as It Attempts to Modernize
T-GGD/AIMD-99-255, Jul 22, 1999

IRS Customer Service

Management Strategy Shows Promise But Could Be Improved
GGD-99-88, May 5, 1999

Tax Administration

Uses of and Problems With IRS' Non-Master File
GGD-99-42, Apr 21, 1999

IRS Management

Business and Systems Modernization Pose Challenges
T-GGD/AIMD-99-138, Apr 15, 1999

Tax Administration

IRS' Fiscal Year 2000 Budget Request and 1999 Tax Filing Season
T-GGD/AIMD-99-140, Apr 13, 1999
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