Internal controls (1 - 1 of 1 item) in Past Month
2016 Filing Season: IRS Improved Telephone Service but Needs to Better Assist Identity Theft Victims and Prevent Release of Fraudulent Refunds
GAO-17-492T: Published: Mar 8, 2017. Publicly Released: Mar 8, 2017.
Taxpayers rely on IRS to help them comply with the tax code and file their taxes. We testified that, although IRS improved its telephone service during the 2016 tax filing season, service year-round was not as good. We also looked at how IRS helps taxpayers who are victims of ID theft refund fraud—wherein fraudsters pose as taxpayers and file returns seeking refunds. IRS has improved service fo...