Tax administration (11 - 20 of 99 items)
Tax Filing Season: 2014 Performance Highlights the Need to Better Manage Taxpayer Service and Future Risks
GAO-15-163: Published: Dec 16, 2014. Publicly Released: Dec 16, 2014.
The Internal Revenue Service's (IRS) processing of tax returns was timely, even though the filing season was delayed due to the 2013 government shutdown. Continued growth in e-filing allows IRS to reduce costs and issue refunds faster. Although IRS received fewer calls in 2014, the percentage of callers seeking help who received it remained low and wait times remained high compared to prior years...
IRS Correspondence Audits: Better Management Could Improve Tax Compliance and Reduce Taxpayer Burden
GAO-14-479: Published: Jun 5, 2014. Publicly Released: Jul 7, 2014.
The notices the Internal Revenue Service (IRS) sends during correspondence audits have misled taxpayers by providing unrealistic time frames on when IRS would respond to their correspondence. For example, notices stated that IRS would respond within 30 to 45 days when it has consistently taken several months to do so. Further, as of early 2014, IRS data show that it had not responded timely to mor...
Internal Revenue Service: Absorbing Budget Cuts Has Resulted in Significant Staffing Declines and Uneven Performance
GAO-14-534R: Published: Apr 21, 2014. Publicly Released: Apr 21, 2014.
IRS’s appropriations have declined to below fiscal year 2009 levels and FTEs have been reduced by about 8,000 since fiscal year 2009. Planned performance in enforcement and taxpayer service has decreased or fluctuated; for example, in the fiscal year 2014 congressional justification the audit coverage target for individual examinations was 1.0 percent for fiscal year 2014, however, the target wa...
Corporate Tax Compliance: IRS Should Determine Whether Its Streamlined Corporate Audit Process Is Meeting Its Goals
GAO-13-662: Published: Aug 22, 2013. Publicly Released: Sep 23, 2013.
Officials GAO interviewed inside and outside of the Internal Revenue Service (IRS) generally agreed on the potential major benefits of the Compliance Assurance Process (CAP) to taxpayers and IRS as reflected in its goals. These goals include saving IRS time and resources to use for other audits while ensuring compliance, and reducing taxpayer burden while increasing certainty on tax amounts now ow...
Tax Refunds: IRS Is Exploring Verification Improvements, but Needs to Better Manage Risks
GAO-13-515: Published: Jun 4, 2013. Publicly Released: Jun 4, 2013.
The Internal Revenue Service (IRS) receives few information returns before issuing most tax refunds. In 2012, IRS issued 50 percent of tax year 2011 refunds to individuals by the end of February, but had only received 3 percent of information returns. Most information returns are not received by IRS until after mid-April, and IRS conducts the first match of tax and information returns in July, wit...
Tax Administration: IRS Could Improve Examinations by Adopting Certain Research Program Practices
GAO-13-480: Published: May 24, 2013. Publicly Released: May 24, 2013.
The Internal Revenue Service's (IRS) National Research Program (NRP) has helped test or develop practices that have been used in operational examinations of individual tax returns, according to IRS officials. These practices include, for example, helping test IRS's remote learning system and helping IRS adopt new examination support software.However, examiners GAO interviewed cited four additional...
E-Filing Tax Returns: Penalty Authority and Digitizing More Paper Return Data Could Increase Benefits
GAO-12-33: Published: Oct 5, 2011. Publicly Released: Oct 5, 2011.
The Internal Revenue Service's (IRS) goal is to receive 80 percent of all major types of tax returns electronically by 2012. Legislation passed in November 2009 supports the 80 percent goal for individual income tax returns by requiring tax return preparers who file more than 10 individual returns per year to file them electronically, or e-file. GAO was asked to review IRS's implementation of this...
Tax Refunds: Enhanced Prerefund Compliance Checks Could Yield Significant Benefits
GAO-11-691T: Published: May 25, 2011. Publicly Released: May 25, 2011.
In 2010, the Internal Revenue Service (IRS) processed about 137 million individual income tax returns and issued 107 million refunds totaling over $312 billion. The compliance checks it performs before refunds are issued thus could affect millions of taxpayers and billions of dollars of refunds by identifying taxpayers who overclaim or underclaim tax benefits to which they are entitled. Math error...
2010 Tax Filing Season: IRS's Performance Improved in Some Key Areas, but Efficiency Gains Are Possible in Others
GAO-11-111: Published: Dec 16, 2010. Publicly Released: Jan 18, 2011.
The Internal Revenue Service's (IRS) filing season is an enormous undertaking that includes processing individual income tax returns, issuing refunds, and responding to taxpayers. GAO was asked to assess IRS's 2010 filing season performance in relation to its goals and prior years' performance processing individual tax returns, answering telephones, and delivering Web and face-to-face services. To...
Financial Audit: IRS's Fiscal Years 2010 and 2009 Financial Statements
GAO-11-142: Published: Nov 10, 2010. Publicly Released: Nov 10, 2010.
Because of the significance of Internal Revenue Service (IRS) collections to overall federal receipts and, in turn, to the consolidated financial statements of the U.S. government, which GAO is required to audit, and Congress's interest in financial management at IRS, GAO audits IRS's financial statements annually to determine whether (1) the financial statements are fairly stated, and (2) IRS man...