Strategic planning (51 - 55 of 55 items)
Tax Administration: Workforce Planning Needs Further Development for IRS's Taxpayer Education and Communication Unit
GAO-03-711: Published: May 30, 2003. Publicly Released: Jun 18, 2003.
Strategic workforce planning helps ensure that agencies have the right people with the right skills in the right positions to carry out the agency mission both in the present and future. The Internal Revenue Service's (IRS) Taxpayer Education and Communication (TEC) unit within its Small Business and Self- Employed Division assists some 45 million small business and self-employed taxpayers. Given...
IRS Modernization: Continued Progress Necessary for Improving Service to Taxpayers and Ensuring Compliance
GAO-03-796T: Published: May 20, 2003. Publicly Released: May 20, 2003.
Congress passed the IRS Restructuring and Reform Act of 1998 in response to frustration with the Internal Revenue Service's (IRS) inability to effectively carry out its mission. IRS's inability to deliver new computer systems that worked, allegations of abuse of taxpayers by IRS employees, and taxpayers greeted by busy signals when calling IRS for assistance all fed the frustration. The act set tw...
Business Systems Modernization: IRS Needs to Better Balance Management Capacity with System Acquisition Workload
GAO-02-356: Published: Feb 28, 2002. Publicly Released: Feb 28, 2002.
GAO reviewed the Internal Revenue Service's (IRS) fifth expenditure plan requesting $391 million from its Business Systems Modernization (BSM) fund. Although IRS's November 2001 expenditure plan satisfied the conditions specified in the appropriations act, IRS must still fully implement the controls and capabilities described in the plan. Since GAO's June 2001 report, IRS has made important progre...
Tax Administration: IRS Faces Challenges in Measuring Customer Service
GGD-98-59: Published: Feb 23, 1998. Publicly Released: Feb 23, 1998.
Pursuant to a congressional request, GAO reviewed the Internal Revenue Service's (IRS) efforts to implement the Government Performance and Results Act (GPRA), focusing on: (1) IRS's system of performance measures; and (2) the challenges IRS faces in developing and implementing performance measures to gauge its efforts to reduce taxpayer burden through improved customer service.GAO noted that: (1)...
High-Risk Areas: Actions Needed to Solve Pressing Management Problems
T-AIMD/GGD-97-60: Published: Mar 5, 1997. Publicly Released: Mar 5, 1997.
GAO discussed actions needed to bring about lasting solutions to serious and long-standing federal government management problems.GAO noted that: (1) its mission is helping the Congress in its efforts to improve management of our national government; (2) one approach has entailed identifying critical management problems before they become uncontrollable crises; (3) since 1990, GAO has produced a l...