Reports and Testimonies - Browse by topic
Strategic planning (41 - 45 of 45 items)
Workforce Planning Needs Further Development for IRS's Taxpayer Education and Communication Unit
Published: May 30, 2003. Publicly Released: Jun 18, 2003.
Continued Progress Necessary for Improving Service to Taxpayers and Ensuring Compliance
Published: May 20, 2003. Publicly Released: May 20, 2003.
Business Systems Modernization:
IRS Needs to Better Balance Management Capacity with System Acquisition Workload
Published: Feb 28, 2002. Publicly Released: Feb 28, 2002.
IRS Faces Challenges in Measuring Customer Service
Published: Feb 23, 1998. Publicly Released: Feb 23, 1998.
Actions Needed to Solve Pressing Management Problems
Published: Mar 5, 1997. Publicly Released: Mar 5, 1997.