Strategic planning (41 - 45 of 45 items)
Tax Administration: Workforce Planning Needs Further Development for IRS's Taxpayer Education and Communication Unit
GAO-03-711: Published: May 30, 2003. Publicly Released: Jun 18, 2003.
IRS Modernization: Continued Progress Necessary for Improving Service to Taxpayers and Ensuring Compliance
GAO-03-796T: Published: May 20, 2003. Publicly Released: May 20, 2003.
Business Systems Modernization: IRS Needs to Better Balance Management Capacity with System Acquisition Workload
GAO-02-356: Published: Feb 28, 2002. Publicly Released: Feb 28, 2002.
Tax Administration: IRS Faces Challenges in Measuring Customer Service
GGD-98-59: Published: Feb 23, 1998. Publicly Released: Feb 23, 1998.
High-Risk Areas: Actions Needed to Solve Pressing Management Problems
T-AIMD/GGD-97-60: Published: Mar 5, 1997. Publicly Released: Mar 5, 1997.