Performance measures (31 - 40 of 40 items)
IRS's 2002 Tax Filing Season: Returns and Refunds Processed Smoothly; Quality of Assistance Improved
GAO-03-314: Published: Dec 20, 2002. Publicly Released: Dec 20, 2002.
Tax Administration: IRS Needs to Further Refine Its Tax Filing Season Performance Measures
GAO-03-143: Published: Nov 22, 2002. Publicly Released: Nov 22, 2002.
Business Systems Modernization: IRS Needs to Better Balance Management Capacity with System Acquisition Workload
GAO-02-356: Published: Feb 28, 2002. Publicly Released: Feb 28, 2002.
IRS Modernization: Long-term Effort Under Way, but Significant Challenges Remain
T-GGD/AIMD-00-154: Published: May 3, 2000. Publicly Released: May 3, 2000.
Congressional Oversight: Opportunities to Address Risks, Reduce Costs, and Improve Performance
T-AIMD-00-96: Published: Feb 17, 2000. Publicly Released: Feb 17, 2000.
IRS Management: IRS Faces Challenges as it Restructures the Office of the Taxpayer Advocate
GGD-99-124: Published: Jul 15, 1999. Publicly Released: Jul 15, 1999.
IRS Management: Business and Systems Modernization Pose Challenges
T-GGD/AIMD-99-138: Published: Apr 15, 1999. Publicly Released: Apr 15, 1999.
IRS Management: Challenges Facing the National Taxpayer Advocate
T-GGD-99-28: Published: Feb 10, 1999. Publicly Released: Feb 10, 1999.
IRS Personnel Administration: Use of Enforcement Statistics in Employee Evaluations
GGD-99-11: Published: Nov 30, 1998. Publicly Released: Nov 30, 1998.
Tax Administration: IRS Faces Challenges in Measuring Customer Service
GGD-98-59: Published: Feb 23, 1998. Publicly Released: Feb 23, 1998.