Performance measures (41 - 42 of 42 items)
IRS Personnel Administration: Use of Enforcement Statistics in Employee Evaluations
GGD-99-11: Published: Nov 30, 1998. Publicly Released: Nov 30, 1998.
Pursuant to a congressional request, GAO reviewed the Internal Revenue Service's (IRS) managers' compliance with legislative and policy prohibitions against using enforcement statistics in employee evaluations and the requirement that managers certify each quarter whether violations had occurred, focusing on: (1) the extent to which IRS' certification process identified violations of law and polic...
Tax Administration: IRS Faces Challenges in Measuring Customer Service
GGD-98-59: Published: Feb 23, 1998. Publicly Released: Feb 23, 1998.
Pursuant to a congressional request, GAO reviewed the Internal Revenue Service's (IRS) efforts to implement the Government Performance and Results Act (GPRA), focusing on: (1) IRS's system of performance measures; and (2) the challenges IRS faces in developing and implementing performance measures to gauge its efforts to reduce taxpayer burden through improved customer service.GAO noted that: (1)...