Performance measures (31 - 40 of 42 items)
Internal Revenue Service: Challenges Remain in Combating Abusive Tax Schemes
GAO-04-50: Published: Nov 19, 2003. Publicly Released: Dec 19, 2003.
Abusive tax avoidance schemes could threaten our tax system's integrity and fairness if honest taxpayers believe that significant numbers of individuals are not paying their fair share of taxes. Abusive schemes encompass such distortions of the tax system as falsely describing the law (saying, for example, that the income tax is unconstitutional), misrepresenting facts (for instance, promoting the...
Tax Administration: IRS Should Reassess the Level of Resources for Testing Forms and Instructions
GAO-03-486: Published: Apr 11, 2003. Publicly Released: Apr 11, 2003.
Taxpayers rated the Internal Revenue Service's (IRS) ability to provide clear and easy-to-use forms and instructions among the lowest of 27 indicators of service in 1993. Due to continuing concerns about unclear forms and instructions, GAO was asked to determine (1) whether and how often IRS tests the clarity of new and revised individual income tax forms and instructions; (2) the benefits, if an...
IRS's 2002 Tax Filing Season: Returns and Refunds Processed Smoothly; Quality of Assistance Improved
GAO-03-314: Published: Dec 20, 2002. Publicly Released: Dec 20, 2002.
The tax filing season is when millions of taxpayers file their returns and seek assistance by calling or visiting IRS's offices or Web site. Because of the large number of returns and critical nature of IRS's filing season activities, GAO was asked to assess IRS's 2002 filing season performance in processing tax returns and refunds and providing timely and accurate assistance to taxpayers.The Inte...
Tax Administration: IRS Needs to Further Refine Its Tax Filing Season Performance Measures
GAO-03-143: Published: Nov 22, 2002. Publicly Released: Nov 22, 2002.
The tax-filing season, roughly January 1 through April 15, is when most taxpayers file their returns, receive refunds, and call or visit IRS offices or the IRS Web site with questions. To provide better information about the quality of filing season services, IRS is revamping its suite of filing season performance measures. Because the new measures are part of a strategy to improve service and bec...
Business Systems Modernization: IRS Needs to Better Balance Management Capacity with System Acquisition Workload
GAO-02-356: Published: Feb 28, 2002. Publicly Released: Feb 28, 2002.
GAO reviewed the Internal Revenue Service's (IRS) fifth expenditure plan requesting $391 million from its Business Systems Modernization (BSM) fund. Although IRS's November 2001 expenditure plan satisfied the conditions specified in the appropriations act, IRS must still fully implement the controls and capabilities described in the plan. Since GAO's June 2001 report, IRS has made important progre...
IRS Modernization: Long-term Effort Under Way, but Significant Challenges Remain
T-GGD/AIMD-00-154: Published: May 3, 2000. Publicly Released: May 3, 2000.
Pursuant to a congressional request, GAO discussed the Internal Revenue Service's (IRS) progress in implementing its modernization effort and the challenges that remain.GAO noted that: (1) IRS is as challenged an agency today as it was almost 2 years ago when the IRS Restructuring and Reform Act of 1998 was passed; (2) IRS continues to face serious operational issues in its two key mission areas--...
Congressional Oversight: Opportunities to Address Risks, Reduce Costs, and Improve Performance
T-AIMD-00-96: Published: Feb 17, 2000. Publicly Released: Feb 17, 2000.
Pursuant to a congressional request, GAO discussed the budget and oversight challenges facing the federal government, focusing on ways to: (1) address activities at risk of fraud, waste, abuse, and mismanagement; (2) improve the economy and efficiency of federal operations; (3) reassess what the federal government does; and (4) redefine the beneficiaries of federal government programs.GAO noted th...
IRS Management: IRS Faces Challenges as it Restructures the Office of the Taxpayer Advocate
GGD-99-124: Published: Jul 15, 1999. Publicly Released: Jul 15, 1999.
Pursuant to a congressional request, GAO reviewed the operations of the Internal Revenue Service's (IRS) Office of the National Taxpayer Advocate and the Problem Resolution Program (PRP) that it administers, focusing on: (1) challenges the Taxpayer Advocate faces in managing program resources; (2) the potential effects of workload fluctuations on program operations; (3) information available to he...
IRS Management: Business and Systems Modernization Pose Challenges
T-GGD/AIMD-99-138: Published: Apr 15, 1999. Publicly Released: Apr 15, 1999.
Pursuant to a congressional request, GAO discussed the management challenges facing the Internal Revenue Service (IRS) and its progress in implementing its new restructuring initiative.GAO noted that: (1) IRS' business modernization encompasses changing IRS' organizational structure, adopting new business practices, and managing for results; (2) a key challenge for IRS' business and modernization...
IRS Management: Challenges Facing the National Taxpayer Advocate
T-GGD-99-28: Published: Feb 10, 1999. Publicly Released: Feb 10, 1999.
Pursuant to a congressional request, GAO discussed the challenges facing the Internal Revenue Service's (IRS) Office of the Taxpayer Advocate, focusing on IRS' need to: (1) address complex staffing and operational issues within the Advocate's Office; (2) strengthen efforts within the Advocate's Office to determine the causes of taxpayer problems; and (3) develop performance measures that the Natio...