Performance measures (21 - 30 of 42 items)
Performance and Accountability Highlights Fiscal Year 2007
GAO-08-2SP: Published: Jan 2, 2008. Publicly Released: Jan 2, 2008.
This report presents the highlights of GAO's fiscal year 2007 Performance and Accountability Report. In fiscal year 2007 we exceeded the targets for five of our six key performance measures--financial benefits, nonfinancial benefits, past recommendations implemented, new products with recommendations, and testimonies--that gauge how well we produced results and served our client, the Congress. Wit...
Tax Administration: The Internal Revenue Service Can Improve Its Management of Paper Case Files
GAO-07-1160: Published: Sep 28, 2007. Publicly Released: Oct 11, 2007.
Proper paper case file management is a significant issue for the Internal Revenue Service (IRS) because its staff investigate and close millions of case files every year. In addition, IRS employees depend heavily on case files when pursuing enforcement actions. GAO was asked to review IRS's case file storage, tracking, and documentation processes to determine whether IRS has (1) an effective proce...
Performance and Accountability Highlights Fiscal Year 2006
GAO-07-3SP: Published: Jan 30, 2007. Publicly Released: Jan 30, 2007.
This report presents the highlights of GAO's fiscal year 2006 Performance and Accountability report. In short, fiscal year 2006 was an exceptional year for GAO. For example, we received a clean opinion from independent auditors on our financial statements. Senior GAO executives and the Comptroller General delivered testimonies at 240 hearings covering a range of topics, including the tax gap and t...
Performance and Accountability Highlights Fiscal Year 2005
GAO-06-2SP: Published: Jan 1, 2006. Publicly Released: Jan 1, 2006.
This report presents the highlights of GAO's fiscal year 2005 Performance and Accountability report. In short, fiscal year 2005 was an exceptional year for GAO. For example, we received a clean opinion from independent auditors on our financial statements and met or exceeded targets for 10 of 14 key performance measures, while setting or matching all-time records for 3 measures. We documented $39...
Tax Administration: IRS Can Improve Its Productivity Measures by Using Alternative Methods
GAO-05-671: Published: Jul 11, 2005. Publicly Released: Jul 19, 2005.
In the past, the Internal Revenue Service (IRS) has experienced declines in enforcement productivity as measured by cases closed per Full Time Equivalent. Increasing enforcement productivity through a variety of enforcement improvement projects is one strategy being pursued by IRS. Evaluating the benefits of different projects requires good measures of productivity. In addition, IRS's ability to c...
IRS Modernization: Continued Progress Requires Addressing Resource Management Challenges
GAO-05-707T: Published: May 19, 2005. Publicly Released: May 19, 2005.
Since the passage of the IRS Restructuring and Reform Act of 1998 (RRA 98), the Internal Revenue Service (IRS) has faced the challenge of managing its resources to simultaneously improve service to taxpayers, assure taxpayers' compliance with the tax laws, and modernize its antiquated information systems. As requested, this statement provides our assessment of IRS's current performance in the area...
Internal Revenue Service: Assessment of Fiscal Year 2006 Budget Request and Interim Results of the 2005 Filing Season
GAO-05-416T: Published: Apr 14, 2005. Publicly Released: Apr 14, 2005.
The Internal Revenue Service (IRS) has been shifting its priorities from taxpayer service to enforcement and its management of Business Systems Modernization (BSM) from contractors to IRS staff. Although there are sound reasons for these adjustments, they also involve risks. With respect to the fiscal year 2006 budget request, GAO assessed (1) how IRS proposes to balance its resources between taxp...
IRS' Efforts to Evaluate the Section 1203 Process for Employee Misconduct and Measure Its Impacts on Tax Administration
GAO-04-1039R: Published: Sep 27, 2004. Publicly Released: Sep 27, 2004.
Congress has long stressed the importance of proper treatment of taxpayers by the Internal Revenue Service (IRS). This emphasis was a major impetus for the IRS Restructuring and Reform Act of 1998, which included numerous additional protections for taxpayers. Among these was Section 1203, which defines 10 acts or omissions for which an IRS employee is to be fired. Most, but not all, of the acts or...
Management Report: Improvements Needed in IRS's Internal Controls and Accounting Procedures
GAO-04-553R: Published: Apr 26, 2004. Publicly Released: Apr 26, 2004.
In November 2003, we issued our report on the results of our audit of the Internal Revenue Service's (IRS) financial statements as of and for the fiscal years ending September 30, 2003 and 2002, and on the effectiveness of its internal controls as of September 30, 2003. We also reported our conclusions on IRS's compliance with significant provisions of selected laws and regulations and on whether...
Tax Administration: Planning for IRS's Enforcement Process Changes Included Many Key Steps but Can Be Improved
GAO-04-287: Published: Jan 20, 2004. Publicly Released: Feb 19, 2004.
In recent years, the Internal Revenue Service (IRS) has experienced declines in most of its enforcement programs, including declines in audits and in efforts to collect delinquent taxes. Increasing enforcement productivity is one strategy that can help reverse these declines. To this end, IRS is currently planning and has begun implementing enforcement process improvement projects. GAO was asked t...