Federal social security programs (101 - 110 of 125 items)
Social Security: Status and Evaluation of Agency Management Improvement Initiatives
HRD-89-42: Published: Jul 24, 1989. Publicly Released: Jul 24, 1989.
GAO assessed the Social Security Administration's (SSA) progress in implementing GAO recommendations for improving SSA management, focusing on: (1) the status and effectiveness of SSA corrective actions; (2) the reasonableness, timeliness, and completeness of actions in progress; and (3) how SSA planned to sustain the actions and ensure their continued progress and effectiveness.GAO found that: (1...
Social Security Administration--The First 6 Months of 800 Phone Service
T-HRD-89-15: Published: Apr 10, 1989. Publicly Released: Apr 10, 1989.
GAO discussed the Social Security Administration's (SSA) implementation of a nationwide toll-free telephone service. GAO found that SSA: (1) had a busy signal rate of about 17 percent during the first 3 months of its service, and rates of 43 and 35 percent during January and February 1989; (2) had a 9-percent busy signal rate in March 1989, after it implemented call routing staffing plans for peak...
Social Security: Decision to Implement Nationwide 800 Telephone Service
HRD-88-120: Published: Sep 21, 1988. Publicly Released: Sep 27, 1988.
Pursuant to a congressional request, GAO examined the Social Security Administration's (SSA) decision to implement a nationwide toll-free telephone number.GAO found that SSA: (1) also considered offering partial toll-free service and establishing a national teleservice center as alternatives to the toll-free number; (2) believed that the national toll-free number was more efficient than its presen...
Social Security: Little Overall Change in Telephone Accessibility Between 1985 and 1988
HRD-88-129: Published: Sep 15, 1988. Publicly Released: Sep 21, 1988.
In response to a congressional request, GAO assessed the Social Security Administration's (SSA) telephone accessibility and compared it to accessibility 3 years earlier.GAO made 3,674 test calls to randomly selected SSA facilities at different times, and found that: (1) it had easy access for 71 percent of the test calls, compared to 73 percent in 1985; (2) overall, 15.2 percent of its initial cal...
Federal Workforce: Effects of Public Pension Offset on Social Security Benefits of Federal Retirees
GGD-88-73: Published: Apr 27, 1988. Publicly Released: Apr 27, 1988.
Pursuant to a congressional request, GAO examined the impact of the Social Security Act's public pension offset provisions on federal retirees.GAO found that, of 104,608 federal, state, and local government retirees with benefits subject to the offset provision: (1) 74 percent were men; (2) 92 percent had their spousal or survivor benefits totally offset; and (3) 69,061 were federal retirees, of w...
Social Security Funds: Additional Measures Could More Fully Indicate the System's Financial Condition
PEMD-88-11: Published: Feb 5, 1988. Publicly Released: Feb 5, 1988.
GAO developed actuarial measures that the Social Security Administration (SSA) could use to document the financial condition of the combined Old-Age Survivors and Disability Insurance (OASDI) Trust Fund.GAO found that: (1) the 1987 SSA trustees' report to Congress indicated that the OASDI Trust Fund was in close actuarial balance, since expenditures were within 5 percent of income averaged over th...
Social Security: Telephone Accessibility
HRD-87-138: Published: Sep 16, 1987. Publicly Released: Sep 18, 1987.
Pursuant to a congressional request, GAO evaluated the Social Security Administration's telephone accessibility at its 34 teleservice centers and 471 local offices.GAO found that: (1) SSA representatives answered 2 of every 3 calls directly or within 2 minutes; (2) local offices were more easily accessible than teleservice centers; and (3) success in reaching SSA fluctuated by day of the week, wit...
Social Security: Staff Reductions and Service Quality
HRD-87-139BR: Published: Sep 17, 1987. Publicly Released: Sep 17, 1987.
Pursuant to a congressional request, GAO reviewed the effect of staff reductions at the Social Security Administration (SSA) during the third quarter of fiscal year 1987, focusing on: (1) changes in staffing and performance for the quarter as compared to prior periods; and (2) allegations of deteriorating office performance.GAO found that: (1) SSA key performance indicators showed stable or improv...
Social Security: Improved Telephone Accessibility Would Better Serve the Public
HRD-86-85: Published: Aug 29, 1986. Publicly Released: Aug 29, 1986.
GAO reported the results of a nationwide test of the Social Security Administration's (SSA) telephone accessibility to the public and provided information on SSA standards and telephone reporting activities.GAO noted that SSA: (1) maintains 34 teleservice centers to answer telephone calls in major metropolitan areas or entire states; (2) maintains 20 miniteleservice centers, 12 statewide centers,...
Social Security: Past Projections and Future Financing Concerns
HRD-86-22: Published: Mar 11, 1986. Publicly Released: Mar 11, 1986.
Pursuant to a congressional request, GAO reviewed the past and current projections for the Old Age and Survivors Insurance (OASI) trust fund, specifically the important assumptions underlying the revenue and spending projections that determine the trust fund balance.GAO found that: (1) through 1982, projections of the OASI trust fund balance have been inaccurate, because the inability to foresee e...