Business systems modernization (1 - 4 of 4 items)
Social Security Administration: Effective Planning and Management Practices Are Key to Overcoming IT Modernization Challenges
GAO-16-815T: Published: Jul 14, 2016. Publicly Released: Jul 14, 2016.
GAO's reports have highlighted various challenges in the Social Security Administration's (SSA) information technology (IT) planning and management. Overall, these reports identified weaknesses in, among other areas, system development practices, IT governance, requirements management, and strategic planning. The reports, collectively, stressed the need for the agency to strengthen its IT manageme...
Federal Retirement Processing: Applying Information Technology Acquisition Best Practices Could Help OPM Overcome a Long History of Unsuccessful Modernization Efforts
GAO-15-277T: Published: Dec 10, 2014. Publicly Released: Dec 10, 2014.
In a series of reviews, GAO found that the Office of Personnel Management's (OPM) efforts over two decades to modernize its processing of federal employee retirement applications were fraught with information technology (IT) management weaknesses. Specifically, in 2005, GAO made recommendations to address weaknesses in project, risk, and organizational change management. In 2008, as OPM was on the...
Federal Retirement Processing: OPM Is Pursuing Incremental Information Technology Improvements after Canceling a Modernization Plagued by Management Weaknesses
GAO-13-580T: Published: May 9, 2013. Publicly Released: May 9, 2013.
In a series of reviews, GAO found that the Office of Personnel Management's (OPM) retirement modernization efforts were hindered by weaknesses in key management practices that are essential to successful information technology (IT) modernization projects. For example, in 2005, GAO made recommendations to address weaknesses in the following areas:Project management: While OPM had defined major comp...
Social Security Administration: Preliminary Observations on Key Management Challenges
GAO-13-545T: Published: Apr 26, 2013. Publicly Released: Apr 26, 2013.
The Social Security Administration (SSA) will experience management challenges in four key areas over the next decade.Human capital. SSA has not updated its succession plan since 2006 although the agency faces an ongoing retirement wave and hiring freeze which will make it difficult to respond to growing workload demands.Disability program issues. SSA faces ongoing challenges incorporating a more...