Customer service (1 - 6 of 6 items) in Custom Date Range
Returned Peace Corps Volunteers: Labor and Peace Corps Need Joint Approach to Monitor Access to and Quality of Health Care Benefits
GAO-13-27: Published: Nov 19, 2012. Publicly Released: Nov 19, 2012.
From 2009 through 2011, the Department of Labor (DOL) provided a total of about $36 million in Federal Employees' Compensation Act (FECA) benefits--health and other benefits--for Peace Corps volunteers who have returned from service abroad (volunteers). Specifically, DOL provided about $22 million in health care benefits for these volunteers in the form of reimbursements for medical expenses relat...
Overseas Presence: Cost Analyses and Performance Measures Are Needed to Demonstrate the Full Potential of Providing Embassy Support Remotely
GAO-06-479: Published: May 2, 2006. Publicly Released: May 23, 2006.
The President has emphasized the importance of safety, efficiency, and accountability in U.S. government staffing overseas by designating the achievement of a rightsized overseas presence as a part of the President's Management Agenda. One of the elements of rightsizing involves relocating certain administrative support functions from overseas posts to the United States or regional centers oversea...
Immigration and Naturalization Service: Information on the Disposition of Naturalization Cases and on Courtesy as a Factor in Employee Performance Appraisals
GGD-00-132R: Published: May 23, 2000. Publicly Released: Jun 5, 2000.
Pursuant to a congressional request, GAO provided information on the Immigration and Naturalization Service's (INS) naturalization application processing, focusing on: (1) the disposition of naturalization cases from the Chicago District Office that were lost at the Nebraska Service Center in 1997 or 1998; and (2) determining if INS employee performance appraisals included a dimension pertaining t...
U.S. Export Assistance Centers: Customer Service Enhanced, But Potential to Improve Operations Exists
T-NSIAD-96-213: Published: Jul 25, 1996. Publicly Released: Jul 25, 1996.
GAO discussed opportunities to improve U.S. Export Assistance Centers' (USEAC) operations. GAO noted that: (1) staff and customers at the four USEAC surveyed believed that collocating agency staff and nonfederal partner organizations improved export delivery services by increasing customer access to federal export promotion services; (2) although customers were highly satisfied with individual age...
U.S. Postal Service: Unresolved Issues in the International Mail Market
GGD-96-51: Published: Mar 11, 1996. Publicly Released: Mar 11, 1996.
Pursuant to a congressional request, GAO reviewed the Postal Service's (USPS) participation in the international mail market, focusing on: (1) USPS responsibility for delivering and receiving international mail; (2) the competition for international mail delivery and USPS plans to increase its competitiveness; (3) legal or regulatory issues arising out of the competition in international mail serv...
Export Controls: Opportunities for Improving Compliance With Export Administration Regulations
NSIAD-91-47: Published: Dec 6, 1990. Publicly Released: Dec 6, 1990.
GAO assessed the Department of Commerce's procedures for providing oral advice to exporters regarding controls on the export of commercial products that could be of military use.GAO found that: (1) the Bureau of Export Administration (BXA) reported that it received over 160,000 export-control-related telephone inquiries during fiscal year (FY) 1989; (2) the International Trade Administration (ITA)...