Performance measures (11 - 20 of 51 items)
Organizational Transformation: A Framework for Assessing and Improving Enterprise Architecture Management (Version 2.0) (Supersedes GAO-03-584G)
GAO-10-846G: Published: Aug 5, 2010. Publicly Released: Aug 5, 2010.
This publication supersedes GAO-03-584G Information Technology: A Framework for Assessing and Improving Enterprise Architecture Management (Version 1.1), April 2003, and Information Technology: A Practical Guide to Federal Enterprise Architecture, Version 1.0, February 2001.Effective use of an enterprise architecture (EA) is a hallmark of successful organizations and an essential means to achievin...
Information Technology: Management Improvements Are Essential to VA's Second Effort to Replace Its Outpatient Scheduling System
GAO-10-579: Published: May 27, 2010. Publicly Released: Jun 28, 2010.
The Department of Veterans Affairs (VA) provides medical care, disability compensation, and vocational rehabilitation to veterans. The Veterans Health Administration (VHA)--a component of VA--provides care to over 5 million patients in more than 1,500 facilities. VHA relies on an outpatient scheduling system that is over 25 years old. In 2000, VHA began the Scheduling Replacement Project to modern...
Information Technology: U.S. Postal Service Needs to Strengthen System Acquisition and Management Capabilities to Improve Its Intelligent Mail Full Service Program
GAO-10-145: Published: Oct 29, 2009. Publicly Released: Nov 30, 2009.
In 2003, the United States Postal Service (USPS) initiated the Intelligent Mail program, which is intended to use information-rich standardized barcodes to track mail and thus provide USPS and mailers with better and timely information. A major component of this program is the Full Service program, which, among other things, is intended to build a system that improves the visibility into end-to-en...
Homeland Security: Despite Progress, DHS Continues to Be Challenged in Managing Its Multi-Billion Dollar Annual Investment in Large-Scale Information Technology Systems
GAO-09-1002T: Published: Sep 15, 2009. Publicly Released: Sep 15, 2009.
The Department of Homeland Security (DHS) invested more than $6 billion in 2009 on large-scale, information technology (IT) systems to help it achieve mission outcomes and transform departmentwide operations. For DHS to effectively leverage these systems as mission enablers and transformation tools, it needs to employ a number of institutional acquisition and IT management controls and capabilitie...
Information Technology: HUD Needs to Strengthen Its Capacity to Manage and Modernize Its Environment
GAO-09-675: Published: Jul 31, 2009. Publicly Released: Jul 31, 2009.
Information technology (IT) plays a critical role in the Department of Housing and Urban Development's (HUD) ability to carry out its home ownership and community development mission, which was recently expanded under the Housing and Economic Recovery Act of 2008. Pursuant to a congressional mandate to study HUD's IT environment, GAO reviewed the adequacy of key IT management and modernization con...
Information Technology: FDA Needs to Establish Key Plans and Processes for Guiding Systems Modernization Efforts
GAO-09-523: Published: Jun 2, 2009. Publicly Released: Jun 2, 2009.
The Food and Drug Administration (FDA) relies heavily on information technology (IT) to carry out its responsibility for ensuring the safety and effectiveness of certain consumer products. Recognizing limitations in its IT capabilities that had been previously identified in studies by FDA and others, the agency has begun various initiatives to modernize its IT systems. GAO was asked to (1) evaluat...
DOD Business Systems Modernization: Recent Slowdown in Institutionalizing Key Management Controls Needs to Be Addressed
GAO-09-586: Published: May 18, 2009. Publicly Released: May 18, 2009.
Since 1995, GAO has designated the Department of Defense's (DOD) business systems modernization program as high risk, and it continues to do so today. To assist in addressing DOD's business system modernization challenges, the Ronald W. Reagan National Defense Authorization Act for Fiscal Year 2005 (the Act) contains provisions that require the department to take certain actions and to annually re...
Health Information Technology: Federal Agencies' Experiences Demonstrate Challenges to Successful Implementation
GAO-09-312T: Published: Jan 15, 2009. Publicly Released: Jan 15, 2009.
As GAO and others have reported, the use of information technology (IT) has enormous potential to help improve the quality of health care and is important for improving the performance of the U.S. health care system. Given its role in providing health care, the federal government has been urged to take a leadership role to improve the quality and effectiveness of health care, and it has been worki...
Health Information Technology: More Detailed Plans Needed for the Centers for Disease Control and Prevention's Redesigned BioSense Program
GAO-09-100: Published: Nov 20, 2008. Publicly Released: Nov 20, 2008.
In 2003, the Centers for Disease Control and Prevention (CDC), an agency within the Department of Health and Human Services (HHS), developed an electronic syndromic surveillance system called BioSense that uses health-related data to identify patterns of disease symptoms prior to specific diagnoses. In late 2007, CDC began to redesign the program to improve collaboration with stakeholders and addr...
Information Technology: Management Improvements Needed on the Department of Homeland Security's Next Generation Information Sharing System
GAO-09-40: Published: Oct 8, 2008. Publicly Released: Oct 8, 2008.
The Department of Homeland Security (DHS) is responsible for coordinating the federal government's homeland security communications with all levels of government. In support of this mission, DHS implemented, and has been enhancing, the Homeland Security Information Network (HSIN). It also has proposed a follow-on system, called Next Generation HSIN (HSIN Next Gen). GAO was asked to determine wheth...