Information technology (1 - 10 of 67 items)
Social Security Administration: Effective Planning and Management Practices Are Key to Overcoming IT Modernization Challenges
GAO-16-815T: Published: Jul 14, 2016. Publicly Released: Jul 14, 2016.
GAO's reports have highlighted various challenges in the Social Security Administration's (SSA) information technology (IT) planning and management. Overall, these reports identified weaknesses in, among other areas, system development practices, IT governance, requirements management, and strategic planning. The reports, collectively, stressed the need for the agency to strengthen its IT manageme...
Veterans Affairs: Sustained Management Attention Needed to Address Numerous IT Challenges
GAO-16-762T: Published: Jun 22, 2016. Publicly Released: Jun 22, 2016.
In February 2015, GAO designated Veterans Affairs (VA) health care as a high-risk area based on its concerns about the department's ability to ensure the quality and safety of veterans' health care in five broad areas, one of which was information technology (IT) challenges. Of particular concern at that time was the failed modernization of an outpatient appointment scheduling system, suspended de...
Digital Service Programs: Assessing Results and Coordinating with Chief Information Officers Can Improve Delivery of Federal Projects
GAO-16-733T: Published: Jun 10, 2016. Publicly Released: Jun 10, 2016.
In a draft report, GAO determined that the General Service Administration's (GSA) 18F and Office of Management and Budget's (OMB) U.S. Digital Service (USDS) have provided a variety of services to agencies supporting their information technology (IT) efforts. Specifically, 18F staff helped 18 agencies with 32 projects and generally provided development and consulting services, including software d...
Information Technology: HUD's Expenditure Plan Satisfied Statutory Conditions; Sustained Controls and Modernization Approach Needed
GAO-14-283: Published: Feb 12, 2014. Publicly Released: Feb 12, 2014.
The Department of Housing and Urban Development's (HUD) fiscal year 2013 information technology (IT) expenditure plan satisfied the two sets of statutory conditions contained in the appropriations act. Regarding the first set of conditions, the plan identified for each project the functional and performance capabilities to be delivered, mission benefits, life-cycle costs, and key milestones. For e...
Federal Retirement Processing: OPM Is Pursuing Incremental Information Technology Improvements after Canceling a Modernization Plagued by Management Weaknesses
GAO-13-580T: Published: May 9, 2013. Publicly Released: May 9, 2013.
In a series of reviews, GAO found that the Office of Personnel Management's (OPM) retirement modernization efforts were hindered by weaknesses in key management practices that are essential to successful information technology (IT) modernization projects. For example, in 2005, GAO made recommendations to address weaknesses in the following areas:Project management: While OPM had defined major comp...
Information Technology: Consistently Applying Best Practices Could Help IRS Improve the Reliability of Reported Cost and Schedule Information
GAO-13-401: Published: Apr 17, 2013. Publicly Released: Apr 17, 2013.
According to the Internal Revenue Service (IRS), 12 of its 20 major information technology (IT) investments were within 10 percent of cost and schedule estimates or significantly below cost between October 2011 and October 2012. For the remaining 8 investments, 3 were reported as being significantly over cost and 5 were reported as being significantly behind schedule. Reported reasons for these si...
Human Services: Sustained and Coordinated Efforts Could Facilitate Data Sharing While Protecting Privacy
GAO-13-106: Published: Feb 8, 2013. Publicly Released: Feb 21, 2013.
Four selected states or localities used systematic and automated data sharing to improve eligibility verification or case management processes. Such data sharing improved eligibility verification processes in Michigan and Utah. Specifically, program officials said that data sharing improved program integrity because more accurate payments were made, and staff noted program efficiencies through mor...
Electronic Government Act: Agencies Have Implemented Most Provisions, but Key Areas of Attention Remain
GAO-12-782: Published: Sep 12, 2012. Publicly Released: Sep 14, 2012.
The Office of Management and Budget (OMB) and other agencies have taken steps to carry out leadership and organizational responsibilities as called for by the E-Government Act. Specifically, OMB's Office of Electronic Government has issued key guidance for agencies on complying with the requirements of the act and coordinated annual reporting to Congress on agency compliance with the act. In addit...
Federal Chief Information Officers: Opportunities Exist to Improve Role in Information Technology Management
GAO-11-634: Published: Sep 15, 2011. Publicly Released: Oct 17, 2011.
The federal government invests billions in information technology (IT) each year to help agencies accomplish their missions. Federal law, particularly the Clinger-Cohen Act of 1996, has defined the role of Chief Information Officer (CIO) as the focal point for IT management within agencies. Given the longstanding challenges the government faces in managing IT and the continued importance of the CI...
Data Mining: DHS Needs to Improve Executive Oversight of Systems Supporting Counterterrorism
GAO-11-742: Published: Sep 7, 2011. Publicly Released: Oct 7, 2011.
Data mining--a technique for extracting useful information from large volumes of data--is one type of analysis that the Department of Homeland Security (DHS) uses to help detect and prevent terrorist threats. While data-mining systems offer a number of promising benefits, their use also raises privacy concerns. GAO was asked to (1) assess DHS policies for evaluating the effectiveness and privacy p...