Software (1 - 10 of 92 items)
Information Technology: Agencies Need to Improve Their Application Inventories to Achieve Additional Savings
GAO-16-511: Published: Sep 29, 2016. Publicly Released: Sep 29, 2016.
Most of the 24 Chief Financial Officers (CFO) Act of 1990 agencies in the review fully met at least three of the four practices GAO identified to determine if agencies had complete software application inventories. To be considered complete, an inventory should (1) include business and enterprise information technology (IT) systems as defined by the Office of Management and Budget (OMB); (2) inclu...
Information Technology Reform: Agencies Need to Increase Their Use of Incremental Development Practices
GAO-16-469: Published: Aug 16, 2016. Publicly Released: Sep 15, 2016.
For fiscal year 2016, 22 agencies reported 64 percent of their software development projects would deliver useable functionality every 6 months on the Information Technology (IT) Dashboard, as required by the Office of Management and Budget (OMB). However, shortcomings with OMB's guidance—the lack of clarity regarding the types of projects where incremental development would not apply and how th...
Immigration Benefits System: U.S. Citizenship and Immigration Services Can Improve Program Management
GAO-16-467: Published: Jul 7, 2016. Publicly Released: Jul 15, 2016.
U.S. Citizenship and Immigration Services (USCIS) created a reliable updated estimate to project the Transformation Program's cost, but has experienced program management challenges. In particular, the program's cost estimate was well-documented and substantially comprehensive, accurate, and credible. However, among other things, software development and systems integration and testing for USCIS's...
Information Technology: OMB and Agencies Need to Focus Continued Attention on Implementing Reform Law
GAO-16-672T: Published: May 18, 2016. Publicly Released: May 18, 2016.
The Office of Management and Budget (OMB) and agencies have taken steps to improve federal information technology (IT) through a series of initiatives; however, additional actions are needed.Consolidating data centers. In an effort to reduce the growing number of data centers, OMB launched a consolidation initiative in 2010. GAO recently reported that agencies had closed 3,125 of the 10,584 total...
Farm Program Modernization: Farm Service Agency Needs to Demonstrate the Capacity to Manage IT Initiatives
GAO-15-506: Published: Jun 18, 2015. Publicly Released: Jun 18, 2015.
The key factors that led to the decision to halt the Modernize and Innovate the Delivery of Agricultural Systems (MIDAS) program were poor program performance and uncertainty regarding future plans. The Farm Service Agency (FSA) experienced significant cost overruns and schedule delays, deferred the majority of the envisioned features, skipped key tests, and deployed software in April 2013 that wa...
Federal Retirement Processing: Applying Information Technology Acquisition Best Practices Could Help OPM Overcome a Long History of Unsuccessful Modernization Efforts
GAO-15-277T: Published: Dec 10, 2014. Publicly Released: Dec 10, 2014.
In a series of reviews, GAO found that the Office of Personnel Management's (OPM) efforts over two decades to modernize its processing of federal employee retirement applications were fraught with information technology (IT) management weaknesses. Specifically, in 2005, GAO made recommendations to address weaknesses in project, risk, and organizational change management. In 2008, as OPM was on the...
Information Technology: Reform Initiatives Can Help Improve Efficiency and Effectiveness
GAO-14-671T: Published: Jun 10, 2014. Publicly Released: Jun 10, 2014.
GAO has issued a number of reports on the federal government's efforts to efficiently acquire and manage information technology (IT). While the Office of Management and Budget (OMB) and agencies have taken steps to improve federal IT through a number of initiatives, additional actions are needed. For example, OMB's IT Dashboard provides information, including ratings of risk, on 759 major investme...
Coast Guard: Clarifying the Application of Guidance for Common Operational Picture Development Would Strengthen Program
GAO-13-321: Published: Apr 25, 2013. Publicly Released: May 28, 2013.
The U.S. Coast Guard, a component of the Department of Homeland Security, has made progress in developing its Common Operational Picture (COP) by increasing the information in the COP and increasing user access to this information, but the Coast Guard has also faced challenges in developing COP-related systems. The Coast Guard has made progress by adding internal and external data sources that all...
Information Technology: DOD Needs to Strengthen Management of Its Statutorily Mandated Software and System Process Improvement Efforts
GAO-09-888: Published: Sep 8, 2009. Publicly Released: Sep 8, 2009.
The Department of Defense's (DOD) acquisition of weapon systems and modernization of business systems have both been on GAO's list of high-risk areas since 1995. To assist DOD in managing software-intensive systems, Section 804 of the Bob Stump National Defense Authorization Act for Fiscal Year 2003 required the Office of the Secretary of Defense (OSD) and DOD component organizations, including th...
Information Technology Management: Social Security Administration Practices Can Be Improved
GAO-01-961: Published: Aug 21, 2001. Publicly Released: Sep 20, 2001.
The Social Security Administration (SSA) needs to identify strengths and weaknesses within its agencywide operational and managerial capabilities to enable the delivery of high-quality customer service in the face of increases in both workloads and in the number of retirements from its experienced workforce. Evaluating SSA's management of information technology (IT) is critical to assess whether t...