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Information Technology (111 - 120 of 1,406 items)
IRS Website: Long-Term Strategy Needed to Improve Interactive Services
GAO-13-435: Published: Apr 16, 2013. Publicly Released: Apr 16, 2013.
The Internal Revenue Services (IRS) existing online services are limited when compared to many other government and private sector organizations. Static web pages make up the majority of www.IRS.gov; however, IRS highlights 18 basic interactive tools from its homepage. IRS does not offer dynamic account access to taxpayers. Other federal and state taxing authorities provide a broader range of on...
Major Automated Information Systems: Selected Defense Programs Need to Implement Key Acquisition Practices
GAO-13-311: Published: Mar 28, 2013. Publicly Released: Mar 28, 2013.
Of the 14 selected Department of Defense (DOD) major automated information system (MAIS) programs, 9 had stayed within their planned cost estimates, while 5 did not (with cost increases ranging from 3 to 578 percent); 5 programs remained on schedule, while 9 experienced delays (ranging from 6 months to 10 years); and 8 programs met their system performance targets, while 5 did not fully meet their...
Information Technology: DHS Needs to Enhance Management of Major Investments
GAO-13-478T: Published: Mar 19, 2013. Publicly Released: Mar 19, 2013.
Approximately two-thirds of the Department of Homeland Security's (DHS) major IT investments were meeting their cost and schedule commitments. Specifically, out of 68 major IT investments in development, 47 were meeting cost and schedule commitments. The remaining 21--which DHS had estimated to cost about $1 billion--had one or more subsidiary projects that were not meeting cost and/or schedule co...
Strategic Sourcing: Improved and Expanded Use Could Provide Procurement Savings for Federal Information Technology
GAO-13-408T: Published: Feb 27, 2013. Publicly Released: Feb 27, 2013.
In September 2012, GAO reported that many large procurement agencies were in the early stages of implementing strategic sourcing and had achieved limited results. For example, in fiscal year 2011, the Departments of Defense, Homeland Security, Energy, and Veterans Affairs accounted for 80 percent of the $537 billion in federal procurement spending, but reported managing about 5 percent of that spe...
Human Services: Sustained and Coordinated Efforts Could Facilitate Data Sharing While Protecting Privacy
GAO-13-106: Published: Feb 8, 2013. Publicly Released: Feb 21, 2013.
Four selected states or localities used systematic and automated data sharing to improve eligibility verification or case management processes. Such data sharing improved eligibility verification processes in Michigan and Utah. Specifically, program officials said that data sharing improved program integrity because more accurate payments were made, and staff noted program efficiencies through mor...
Information Technology: OMB and Agencies Need to Fully Implement Major Initiatives to Save Billions of Dollars
GAO-13-297T: Published: Jan 22, 2013. Publicly Released: Jan 22, 2013.
GAO has issued a number of key reports on the federal government's efforts to efficiently acquire and operate information technology (IT) investments and found that if major initiatives are fully implemented, billions of dollars in savings could be realized. In particular, GAO has made recommendations regarding the Office of Management and Budget's (OMB) public website, known as the IT Dashboard,...
Army Networks: Size and Scope of Modernization Investment Merit Increased Oversight
GAO-13-179: Published: Jan 10, 2013. Publicly Released: Jan 10, 2013.
The Army has taken a number of steps to begin executing its network strategy and agile process, including establishing a baseline network architecture for Army communications. The Army's agile process involves seven phases and three decision points to allow officials to quickly evaluate emerging networking technologies to determine if they address capability gaps and can be deployed to the field....
Information Technology: Agencies Need to Strengthen Oversight of Billions of Dollars in Operations and Maintenance Investments
GAO-13-87: Published: Oct 16, 2012. Publicly Released: Nov 15, 2012.
Federal agency assessments of the performance of information technology (IT) investments in operations and maintenance (O&M)--commonly referred to as operational analyses (OAs)--vary significantly. Office of Management and Budget (OMB) guidance calls for agencies to develop an OA policy and perform such analyses annually to ensure steady state investments continue to meet agency needs. The guidanc...
Information Technology Dashboard: Opportunities Exist to Improve Transparency and Oversight of Investment Risk at Select Agencies
GAO-13-98: Published: Oct 16, 2012. Publicly Released: Nov 15, 2012.
Chief Information Officers (CIO) at six federal agencies rated the majority of their information technology (IT) investments as low risk, and many ratings remained constant over time. Specifically, CIOs at the selected agencies rated a majority of investments listed on the federal IT Dashboard as low risk or moderately low risk from June 2009 through March 2012; at five of these agencies, these ri...
Health Information Technology: CMS Took Steps to Improve Its Beneficiary Eligibility Verification System
GAO-12-973: Published: Sep 12, 2012. Publicly Released: Oct 5, 2012.
The Centers for Medicare and Medicaid Services (CMS) currently offers to Medicare providers and Medicare Administrative Contractors the use of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Eligibility Transaction System (HETS) in a real-time data processing environment. HETS is operational 24 hours a day, 7 days a week, except during regularly scheduled maintenance Monday...