Federal agencies (51 - 60 of 98 items)
Federal Contact Centers: Mechanism for Sharing Metrics and Oversight Practices along with Improved Data Needed
GAO-06-270: Published: Feb 8, 2006. Publicly Released: Mar 10, 2006.
Federal agencies have increasingly relied on contact centers--centers handling inquiries via multiple channels such as telephone, Web page, e-mail, and postal mail--as a key means of communicating with the public. Many of these centers are contractor-operated. Concerns exist about the accuracy of responses provided through contractor-operated centers. This report examines (1) the extent to which t...
Tax Administration: Systematic Information Sharing Would Help IRS Determine the Deductibility of Civil Settlement Payments
GAO-05-747: Published: Sep 15, 2005. Publicly Released: Oct 18, 2005.
Although some civil settlement payments are deductible, their deterrence factor could be lessened if companies can deduct certain settlement payments from their income taxes. GAO was asked to (1) identify federal agencies that negotiated some of the largest dollar civil settlements, (2) determine whether selected federal agencies take tax consequences into account when negotiating settlements and...
Framework for Assessing the Acquisition Function At Federal Agencies
GAO-05-218G: Published: Sep 1, 2005. Publicly Released: Sep 1, 2005.
Federal agencies are relying increasingly on contractors to perform their missions. With hundreds of billions of tax dollars spent each year on goods and services, it is essential that federal acquisition be handled in an efficient, effective, and accountable manner. The Government Accountability Office (GAO), however--as well as other accountability organizations, inspectors general, and the agen...
Data Mining: Agencies Have Taken Key Steps to Protect Privacy in Selected Efforts, but Significant Compliance Issues Remain
GAO-05-866: Published: Aug 15, 2005. Publicly Released: Aug 29, 2005.
Data mining--a technique for extracting knowledge from large volumes of data--is being used increasingly by the government and by the private sector. Many federal data mining efforts involve the use of personal information, which can originate from government sources as well as private sector organizations. The federal government's increased use of data mining since the terrorist attacks of Septem...
Data Mining: Federal Efforts Cover a Wide Range of Uses
GAO-04-548: Published: May 4, 2004. Publicly Released: May 27, 2004.
Both the government and the private sector are increasingly using "data mining"--that is, the application of database technology and techniques (such as statistical analysis and modeling) to uncover hidden patterns and subtle relationships in data and to infer rules that allow for the prediction of future results. As has been widely reported, many federal data mining efforts involve the use of per...
Critical Infrastructure Protection: Establishing Effective Information Sharing with Infrastructure Sectors
GAO-04-699T: Published: Apr 21, 2004. Publicly Released: Apr 21, 2004.
Critical infrastructure protection (CIP) activities that are called for in federal policy and law are intended to enhance the security of the cyber and physical public and private infrastructures that are essential to our nation's security, economic security, and public health and safety. As our reliance on these infrastructures increases, so do the potential threats and attacks that could disrupt...
Paperwork Reduction Act: Agencies report Slight Decreases in Burden Estimates and Violations
GAO-04-676T: Published: Apr 20, 2004. Publicly Released: Apr 20, 2004.
The Paperwork Reduction Act (PRA) requires federal agencies to minimize the paperwork burden they impose on the public. The act also requires agencies to obtain approval from the Office of Management and Budget (OMB) before collecting covered information. At Congress's request, GAO examined changes during the past fiscal year in federal agencies' paperwork burden estimates and their causes, focusi...
Social Security Administration: Disclosure Policy for Law Enforcement Allows Information Sharing, but SSA Needs to Ensure Consistent Application
GAO-03-919: Published: Sep 30, 2003. Publicly Released: Sep 30, 2003.
Law enforcement agencies' efforts to investigate the events of September 11th increased awareness that federal agencies collect and maintain personal information on individuals such as name, social security number, and date of birth that could be useful to law enforcement. The Social Security Administration (SSA) is one of the country's primary custodians of personal information. Although the Priv...
Electricity Restructuring: Action Needed to Address Emerging Gaps in Federal Information Collection
GAO-03-586: Published: Jun 30, 2003. Publicly Released: Jul 30, 2003.
The ongoing transition (or restructuring) of electricity markets from regulated monopolies to competitive markets is one of the largest single industrial reorganizations in the history of the world. While information is becoming more critical for understanding how well restructuring is working, there are troubling indications that some market participants deliberately misreported information to ma...
Workforce Investment Act: One-Stop Centers Implemented Strategies to Strengthen Services and Partnerships, but More Research and Information Sharing is Needed
GAO-03-725: Published: Jun 18, 2003. Publicly Released: Jun 18, 2003.
To create a more comprehensive workforce investment system, the Workforce Investment Act (WIA) of 1998 requires states and localities to coordinate most federally funded employment and training services into a single system, called the one-stop center system. This report examines how selected one-stop centers have used the law's flexibility to implement their own vision of WIA and provides informa...