Agency missions (11 - 20 of 61 items)
Customs Revenue: Customs and Border Protection Needs to Improve Workforce Planning and Accountability
GAO-07-529: Published: Apr 12, 2007. Publicly Released: Apr 12, 2007.
In forming the Department of Homeland Security (DHS), there was concern that moving the U.S. Customs Service into the new DHS would diminish attention given to collection of customs revenue. In recognition of that concern, Congress required that DHS's Customs Border Protection (CBP) not reduce the staff or resources for customs revenue functions. In March 2003, CBP reported a baseline of 2,263 sta...
Human Capital: Federal Workforce Challenges in the 21st Century
GAO-07-556T: Published: Mar 6, 2007. Publicly Released: Mar 6, 2007.
The federal government is facing new and more complex challenges in the 21st century because of long-term fiscal constraints, changing demographics, evolving governance models, and other factors. Strategic human capital management, which remains on GAO's high-risk list, must be the centerpiece of any serious change management and transformation effort to meet these challenges. However, federal age...
Office of Personnel Management: OPM Is Taking Steps to Strengthen Its Internal Capacity for Leading Human Capital Reform
GAO-06-861T: Published: Jun 27, 2006. Publicly Released: Jun 27, 2006.
General recognition exists of a need to continue to develop a governmentwide framework for human capital reform to enhance performance, ensure accountability and position the nation for the future. Potential governmentwide human capital reform and likely requirements that the Office of Personnel Management (OPM) assist, guide, and ultimately certify agencies' readiness to implement reforms, raise...
Securities and Exchange Commission: Some Progress Made on Strategic Human Capital Management
GAO-06-86: Published: Jan 10, 2006. Publicly Released: Feb 9, 2006.
Corporate failures and accounting scandals led to changes in legislation governing U.S. securities markets, which resulted in increased workload demands on the Securities and Exchange Commission (SEC). As a result, Congress provided SEC with substantial budgetary increases to obtain more resources to help fulfill the agency's mission. GAO was asked to review SEC's strategic workforce planning effo...
International Air Passengers: Staffing Model for Airport Inspections Personnel Can Be Improved
GAO-05-663: Published: Jul 15, 2005. Publicly Released: Jul 15, 2005.
While the Enhanced Border Security and Visa Protection Act repealed a 45 minute standard for inspecting international passengers, minimizing wait times at airports remains an area of concern for U.S. Customs and Border Protection (CBP). Shortly after its creation in March 2003, CBP assumed inspection functions from the Immigration and Naturalization Service, the U.S. Customs Service, and the Depar...
Human Capital: Agencies Need Leadership and the Supporting Infrastructure to Take Advantage of New Flexibilities
GAO-05-616T: Published: Apr 21, 2005. Publicly Released: Apr 21, 2005.
Strategic human capital is the centerpiece of agencies' efforts to transform into high-performing organizations poised to meet the challenges of the 21st Century. Congress, recognizing that the federal human capital management systems designed in the past are outmoded, has provided agencies with exemptions from the old rules and new flexibilities to more strategically manage their workforce. Congr...
Human Capital: Preliminary Observations on Final Department of Homeland Security Human Capital Regulations
GAO-05-320T: Published: Feb 10, 2005. Publicly Released: Feb 10, 2005.
At the center of any agency transformation, such as the one envisioned for the Department of Homeland Security (DHS), are the people who will make it happen. Thus, strategic human capital management at DHS can help it marshal, manage, and maintain the people and skills needed to meet its critical mission. Congress provided DHS with significant flexibility to design a modern human capital managemen...
Intelligence Reform: Human Capital Considerations Critical to 9/11 Commission's Proposed Reforms
GAO-04-1084T: Published: Sep 14, 2004. Publicly Released: Sep 14, 2004.
GAO has performed extensive work and gained experience on government transformation and the critical role that human capital management can play in driving this change. Valuable lessons from these efforts could help guide the proposed reforms in the intelligence community envisioned by the 9/11 Commission. This statement focuses on (1) the lessons GAO has learned from successful mergers and organi...
Human Capital: DHS Faces Challenges In Implementing Its New Personnel System
GAO-04-790: Published: Jun 18, 2004. Publicly Released: Jul 19, 2004.
DHS was provided with significant flexibility to design a modern human capital management system. Its proposed system has both precedent-setting implications for the executive branch and farreaching implications on how the department is managed. GAO reported in September 2003 that the effort to design the system was collaborative and consistent with positive elements of transformation. In February...
Human Capital: Selected Agencies' Use of Alternative Service Delivery Options for Human Capital Activities
GAO-04-679: Published: Jun 25, 2004. Publicly Released: Jul 16, 2004.
Human capital offices have traditionally used alternative service delivery (ASD)--the use of other than internal staff to provide a service or to deliver a product--as a way to reduce costs for transaction-based services. GAO was asked to identify which human capital activities agencies were selecting for ASD, the reasons why, how they were managing the process, and some of the lessons they had le...