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Human Capital (61 - 70 of 3,205 items)
Health Resources and Services Administration: Review of Internal Communication Mechanisms, Staffing, and Use of Contracts
GAO-14-52: Published: Dec 3, 2013. Publicly Released: Jan 2, 2014.
The Department of Health and Human Services' (HHS) Health Resources and Services Administration (HRSA) has mechanisms in place to share information important for supporting the agency's mission across its various organizational components and levels of staff--a practice that is consistent with internal control standards for the federal government. These communication methods include an annual oper...
Department of Homeland Security: DHS's Efforts to Improve Employee Morale and Fill Senior Leadership Vacancies
GAO-14-228T: Published: Dec 12, 2013. Publicly Released: Dec 12, 2013.
In September 2012, GAO reported that Department of Homeland Security (DHS) employees identified having lower average morale than the average for the rest of the federal government, but morale varied across components. Specifically, GAO found that, according to the Office of Personnel Management's 2011 Federal Employee Viewpoint Survey (FEVS), DHS employees had 4.5 percentage points lower job satis...
Rail Safety: Improved Human Capital Planning Could Address Emerging Safety Oversight Challenges
GAO-14-85: Published: Dec 9, 2013. Publicly Released: Dec 9, 2013.
The Federal Railroad Administration's (FRA) rail-safety oversight framework relies on inspections to ensure railroads comply with federal safety regulations. FRA inspects railroad infrastructure and operations, identifies safety defects, and may, if warranted, cite the railroads for violations of federal safety regulations. The agency estimates that its inspectors have the ability to annually insp...
Federal Employees: Opportunities Exist to Strengthen Performance Management Pilot
GAO-13-755: Published: Sep 12, 2013. Publicly Released: Nov 14, 2013.
GAO found that the GEAR framework generally addresses previously identified key practices for effective performance management, such as aligning individual performance expectations with organizational goals, but refinements could improve future government-wide implementation. Five federal agencies are piloting GEAR--the Departments of Energy (DOE), Homeland Security/Coast Guard (DHS/Coast Guard),...
Human Capital: Opportunities Exist to Further Improve DOD's Methodology for Estimating the Costs of Its Workforces
GAO-13-792: Published: Sep 25, 2013. Publicly Released: Sep 25, 2013.
The Department of Defense (DOD) has improved its methodology for estimating and comparing the full cost to the taxpayer of work performed by military and civilian personnel and contractor support, but the methodology continues to have certain limitations. Best practices state that cost estimating rules should include a common set of standards that minimize conflicts in definitions, but DOD's metho...
DHS Recruiting and Hiring: DHS Is Generally Filling Mission-Critical Positions, but Could Better Track Costs of Coordinated Recruiting Efforts
GAO-13-742: Published: Sep 17, 2013. Publicly Released: Sep 17, 2013.
The Department of Homeland Security (DHS) and selected components are implementing strategies to fill mission-critical occupations (MCO), which are those occupations most critical to an agency's mission. In 2011, the Office of Diversity and Inclusion (D&I)--which coordinates component recruiting efforts--developed the Coordinated Recruiting and Outreach Strategy (CROS). Through the CROS, D&I inten...
Border Security: U.S. Customs and Border Protection Has Taken Steps to Address GAO's Recommendations Aimed at Ensuring Officers Are Fully Trained
GAO-13-768R: Published: Aug 28, 2013. Publicly Released: Aug 28, 2013.
U.S. Customs and Border Protection (CBP) has taken actions to address the recommendations from GAO's December 2011 report on CBP officer training programs aimed at strengthening officer training; three of the four recommendations are closed, and CBP has actions underway to address the remaining open recommendation, as follows:Recommendation 1: Conduct an evaluation of the effectiveness of the "Bac...
Border Security: U.S. Customs and Border Protection Provides Integrity-Related Training to Its Officers and Agents throughout Their Careers
GAO-13-769R: Published: Aug 28, 2013. Publicly Released: Aug 28, 2013.
U.S. Customs and Border Protection's (CBP) integrity-related training courses are systematic and integrated--that is, they are offered in succession and required at each stage of an employee's career, as well as standardized and regularized--that is, the same content is provided by the same method on a predetermined, regular schedule. For example, courses are required throughout a CBP officer's an...
Foreign Affairs Management: State Department Has Strengthened Foreign Service Promotion Process Internal Controls, but Documentation Gaps Remain
GAO-13-654: Published: Jul 18, 2013. Publicly Released: Jul 18, 2013.
The Department of State's (State) Foreign Service promotion process includes convening several types of boards to evaluate candidates for promotion and identify other candidates for possible separation from the Service. State has a separate process to address related grievances. Selection boards review all candidates and sort them into one of three categories: promotable, mid-ranked, and low-ranke...
Securities and Exchange Commission: Improving Personnel Management Is Critical for Agency's Effectiveness
GAO-13-621: Published: Jul 18, 2013. Publicly Released: Jul 18, 2013.
Based on analysis of views from Securities and Exchange Commission (SEC) employees and previous studies from GAO, SEC, and third parties, GAO determined that SECs organizational culture is not constructive and could hinder its ability to effectively fulfill its mission. Organizations with constructive cultures are more effective and employees also exhibit a stronger commitment to mission foc...