Performance measures (11 - 20 of 83 items)
U.S.-Mexico Border: CBP Action Needed to Improve Wait Time Data and Measure Outcomes of Trade Facilitation Efforts
GAO-13-603: Published: Jul 24, 2013. Publicly Released: Jul 24, 2013.
Within the Department of Homeland Security (DHS), U.S. Customs and Border Protection's (CBP) data on commercial vehicle wait times--the time it takes to travel from the end of the queue to the CBP primary inspection point at land border crossings--are unreliable for public reporting and CBP management decisions across border crossings. These data--which are collected manually by CBP officers--are...
FEMA Reservists: Training Could Benefit from Examination of Practices at Other Agencies
GAO-13-250R: Published: Mar 22, 2013. Publicly Released: Apr 22, 2013.
We compared FEMA's training of reservists with the training provided to reservists at the SBA, the Forest Service, and the Coast Guard--agencies with a disaster mission--and found similarities and differences; and, moreover, FEMA had not examined other agencies' training programs to identify useful practices. All four training programs shared some similar attributes with regard to training require...
Port Security Grant Program: Risk Model, Grant Management, and Effectiveness Measures Could Be Strengthened
GAO-12-47: Published: Nov 17, 2011. Publicly Released: Dec 19, 2011.
From fiscal years 2006 through 2010, the Department of Homeland Security (DHS) has awarded nearly $1.7 billion dollars to port areas through its Port Security Grant Program (PSGP) to protect critical maritime infrastructure and the public from terrorist attacks. The Federal Emergency Management Agency (FEMA)--a DHS component agency--is the agency responsible for distributing grant funds. GAO was a...
Aviation Security: TSA Has Taken Steps to Enhance Its Foreign Airport Assessments, but Opportunities Exist to Strengthen the Program
GAO-12-163: Published: Oct 21, 2011. Publicly Released: Oct 31, 2011.
International flights bound for the United States continue to be targets of terrorist activity, as demonstrated by the October 2010 discovery of explosive devices in air cargo packages bound for the United States from Yemen. The Transportation Security Administration (TSA) is responsible for securing the nation's civil aviation system, which includes ensuring the security of U.S.-bound flights. As...
Border Security: DHS's Visa Security Program Needs to Improve Performance Evaluation and Better Address Visa Risk Worldwide
GAO-11-315: Published: Mar 31, 2011. Publicly Released: Apr 21, 2011.
Since 2003, the Department of Homeland Security's (DHS) Visa Security Program (VSP) has participated in the visa process by reviewing applications at some embassies and consulates, with the intention of preventing individuals who pose a threat from entering the United States. The attempted bombing of an airline on December 25, 2009, renewed concerns about the security of the visa process and the e...
Aviation Security: TSA Is Taking Steps to Validate the Science Underlying Its Passenger Behavior Detection Program, but Efforts May Not Be Comprehensive
GAO-11-461T: Published: Apr 6, 2011. Publicly Released: Apr 6, 2011.
The attempted passenger aircraft bombing of Northwest flight 253 on December 25, 2009, provided a vivid reminder that the civil aviation system remains an attractive terrorist target. To enhance aviation security, in October 2003 the Department of Homeland Security's (DHS) Transportation Security Administration (TSA) began testing of its Screening of Passengers by Observation Techniques (SPOT) pro...
Aviation Security: TSA's Revised Cost Comparison Provides a More Reasonable Basis for Comparing the Costs of Private-Sector and TSA Screeners
GAO-11-375R: Published: Mar 4, 2011. Publicly Released: Mar 9, 2011.
As Congress requested, this letter discusses the Transportation Security Administration's (TSA) efforts to address our January 2009 recommendation to TSA to improve its methodology for comparing the cost and performance of screening services at commercial airports using private-sector screeners under the Screening Partnership Program (SPP airports) and at airports using federal screeners (non-SPP...
Department of Homeland Security: Progress Made in Implementation and Transformation of Management Functions, but More Work Remains
GAO-10-911T: Published: Sep 30, 2010. Publicly Released: Sep 30, 2010.
Since 2003, GAO has designated implementing and transforming the Department of Homeland Security (DHS) as high risk because DHS had to transform 22 agencies--several with significant management challenges--into one department, and failure to effectively address its mission and management risks could have serious consequences for national and economic security. This high-risk area includes challeng...
Department of Homeland Security: Assessments of Selected Complex Acquisitions
GAO-10-588SP: Published: Jun 30, 2010. Publicly Released: Jun 30, 2010.
Department of Homeland Security (DHS) acquisitions represent hundreds of billions of dollars in life-cycle costs to support a wide range of missions. Creating acquisition policies and processes to provide insight into the performance of a wide array of complex investments, while also providing oversight for many component agencies new to acquisition management, has been an ongoing challenge for DH...
Homeland Security: Preliminary Observations on the Federal Protective Service's Workforce Analysis and Planning Efforts
GAO-10-802R: Published: Jun 14, 2010. Publicly Released: Jun 14, 2010.
We have identified several workforce related challenges faced by the Federal Protective Service (FPS) since its transfer to the Department of Homeland Security (DHS) in 2003, including low morale among staff, increased attrition, and the loss of institutional knowledge. Our prior work has found that FPS continues to face challenges in identifying the optimal number of staff needed to adequately co...