Performance measures (1 - 10 of 62 items) in Custom Date Range
Aviation Security: TSA Should Ensure Testing Data Are Complete and Fully Used to Improve Screener Training and Operations
GAO-16-704: Published: Sep 7, 2016. Publicly Released: Sep 7, 2016.
The Transportation Security Administration (TSA) uses a variety of programs to train and evaluate Transportation Security Officers (TSO) who are responsible for screening passengers and baggage for threats to aviation security. For example, by law, TSOs must complete 40 hours of classroom training, 60 hours of on-the-job training, and certification tests before performing screening. Once certified...
Southwest Border Security: Additional Actions Needed to Assess Resource Deployment and Progress
GAO-16-465T: Published: Mar 1, 2016. Publicly Released: Mar 1, 2016.
U.S. Customs and Border Protection (CBP), within the Department of Homeland Security (DHS), has taken action to deploy various resources—including agents and technology—along the southwest border and assess those resources' contributions to border security. For example, in December 2012, GAO reported that CBP's Border Patrol scheduled agents for deployment differently across southwest border l...
Federal Emergency Management Agency: Additional Planning and Data Collection Could Help Improve Workforce Management Efforts
GAO-15-437: Published: Jul 9, 2015. Publicly Released: Jul 9, 2015.
The Department of Homeland Security's (DHS) Federal Emergency Management Agency (FEMA) is taking steps to address various long-standing workforce management challenges identified by GAO. Since 2007, GAO has found that FEMA faced challenges in completing and integrating its strategic workforce planning efforts. As a result, GAO recommended that FEMA develop a plan that identifies workforce gaps and...
DHS IT Contracting: Steps Taken to Enhance EAGLE II Small Business Opportunities, but Better Assessment Data Needed
GAO-15-551: Published: Jun 24, 2015. Publicly Released: Jun 24, 2015.
Department of Homeland Security (DHS) procurement officials reported taking three key steps to enhance small business participation in the Enterprise Acquisition Gateway for Leading-Edge Solutions II (EAGLE II) contracts:Creating small business tracks within each of EAGLE II's three lines of business, including socioeconomic set-aside tracks, to exclusively target competitions to small businesses...
Border Security: Progress and Challenges in DHS's Efforts to Implement and Assess Infrastructure and Technology
GAO-15-595T: Published: May 13, 2015. Publicly Released: May 13, 2015.
GAO reported in March 2014 that U.S. Customs and Border Protection (CBP), within the Department of Homeland Security (DHS), had made progress in deploying programs under the Arizona Border Surveillance Technology Plan (the Plan), but that CBP could strengthen its management and assessment of the Plan's programs. Specifically, GAO reported that CBP's schedules and life-cycle cost estimates for the...
Secure Flight: TSA Should Take Additional Steps to Determine Program Effectiveness
GAO-14-531: Published: Sep 9, 2014. Publicly Released: Sep 18, 2014.
Since 2009, Secure Flight has changed from a program that identifies passengers as high risk solely by matching them against the No Fly and Selectee Lists to one that assigns passengers a risk category: high risk, low risk, or unknown risk. In 2010, following the December 2009 attempted attack of a U.S.-bound flight, which exposed gaps in how agencies used watchlists to screen individuals, the Tra...
Border Security: Opportunities Exist to Strengthen Collaborative Mechanisms along the Southwest Border
GAO-14-494: Published: Jun 27, 2014. Publicly Released: Jun 27, 2014.
The Department of Homeland Security (DHS) has coordinated border security efforts using collaborative mechanisms in Arizona and South Texas, specifically (1) the Joint Field Command (JFC), which has operational control over all U.S. Customs and Border Protection (CBP) resources in Arizona; (2) the Alliance to Combat Transnational Threats (ACTT), which is a multiagency law enforcement partnership i...
National Flood Insurance Program: Progress Made on Contract Management but Monitoring and Reporting Could Be Improved
GAO-14-160: Published: Jan 15, 2014. Publicly Released: Jan 15, 2014.
The Federal Emergency Management Agency (FEMA) has made progress in improving its processes for monitoring NFIP contracts since GAO last reported on these issues in 2008 and 2011. For example, GAO recommended in 2011 that FEMA complete the development and implementation of its revised acquisition process to be consistent with a Department of Homeland Security (DHS) directive. FEMA updated its cont...
Transportation Security: Action Needed to Strengthen TSA's Security Threat Assessment Process
GAO-13-629: Published: Jul 19, 2013. Publicly Released: Aug 2, 2013.
The Transportation Security Administration's (TSA) Adjudication Center performance data show mixed results, and the center's performance measurement practices have limitations. The Adjudication Center relies on contractors to adjudicate security threat assessments and uses three primary measures to evaluate their performance--timeliness for completing adjudication, adjudication accuracy, and casel...
U.S.-Mexico Border: CBP Action Needed to Improve Wait Time Data and Measure Outcomes of Trade Facilitation Efforts
GAO-13-603: Published: Jul 24, 2013. Publicly Released: Jul 24, 2013.
Within the Department of Homeland Security (DHS), U.S. Customs and Border Protection's (CBP) data on commercial vehicle wait times--the time it takes to travel from the end of the queue to the CBP primary inspection point at land border crossings--are unreliable for public reporting and CBP management decisions across border crossings. These data--which are collected manually by CBP officers--are...