Performance measures (21 - 30 of 197 items)
DHS Training: Improved Documentation, Resource Tracking, and Performance Measurement Could Strengthen Efforts
GAO-14-688: Published: Sep 10, 2014. Publicly Released: Sep 10, 2014.
The Department of Homeland Security (DHS) has processes to evaluate training, track resources, and assess leader development. However, various actions could better position the department to maximize the impact of its training efforts.Training evaluation: All five DHS components in GAO's review—U.S. Customs and Border Protection, U.S. Immigration and Customs Enforcement, the U.S. Coast Guard, t...
Border Security: Opportunities Exist to Strengthen Collaborative Mechanisms along the Southwest Border
GAO-14-494: Published: Jun 27, 2014. Publicly Released: Jun 27, 2014.
The Department of Homeland Security (DHS) has coordinated border security efforts using collaborative mechanisms in Arizona and South Texas, specifically (1) the Joint Field Command (JFC), which has operational control over all U.S. Customs and Border Protection (CBP) resources in Arizona; (2) the Alliance to Combat Transnational Threats (ACTT), which is a multiagency law enforcement partnership i...
Advanced Imaging Technology: TSA Needs Additional Information before Procuring Next-Generation Systems
GAO-14-357: Published: Mar 31, 2014. Publicly Released: Apr 30, 2014.
The Department of Homeland Security's (DHS) Transportation Security Administration (TSA) does not collect or analyze available information that could be used to enhance the effectiveness of the advanced imaging technology (AIT) with automated target recognition (ATR) system. Specifically, TSA does not collect or analyze available data on drills using improvised explosive devices (IED) at the check...
Department of Homeland Security: DHS's Efforts to Improve Employee Morale and Fill Senior Leadership Vacancies
GAO-14-228T: Published: Dec 12, 2013. Publicly Released: Dec 12, 2013.
In September 2012, GAO reported that Department of Homeland Security (DHS) employees identified having lower average morale than the average for the rest of the federal government, but morale varied across components. Specifically, GAO found that, according to the Office of Personnel Management's 2011 Federal Employee Viewpoint Survey (FEVS), DHS employees had 4.5 percentage points lower job satis...
Maritime Security: Progress and Challenges in Key DHS Programs to Secure the Maritime Borders
GAO-14-196T: Published: Nov 19, 2013. Publicly Released: Nov 19, 2013.
GAO's prior work has identified several key factors important to secure the maritime borders. The Department of Homeland Security (DHS) and its components have made progress (e.g., coordinating with partners), and in some cases also experienced challenges with their related maritime security programs.Maintaining robust maritime domain awareness. It is critical that federal agencies maintain mariti...
Critical Infrastructure: Assessment of the Department of Homeland Security's Report on the Results of Its Critical Infrastructure Partnership Streamlining Efforts
GAO-14-100R: Published: Nov 18, 2013. Publicly Released: Nov 18, 2013.
The Department of Homeland Security's (DHS) National Protection and Programs Directorate (NPPD) was directed by the Senate and House Committees on Appropriations to provide a report on the results of a review to streamline the processes for coordinating and sharing information with its critical infrastructure (CI) protection partners. GAO was unable to assess the extent to which NPPD's streamlinin...
Aviation Security: TSA Should Limit Future Funding for Behavior Detection Activities
GAO-14-158T: Published: Nov 14, 2013. Publicly Released: Nov 14, 2013.
In November 2013, GAO reported that (1) peer-reviewed, published research we reviewed did not support whether nonverbal behavioral indicators can be used to reliably identify deception, (2) methodological issues limited the usefulness of DHS's April 2011 SPOT validation study, and (3) variation in referral rates raised questions about the use of indicators. GAO reported that its review of meta-ana...
Transportation Security: Action Needed to Strengthen TSA's Security Threat Assessment Process
GAO-13-629: Published: Jul 19, 2013. Publicly Released: Aug 2, 2013.
The Transportation Security Administration's (TSA) Adjudication Center performance data show mixed results, and the center's performance measurement practices have limitations. The Adjudication Center relies on contractors to adjudicate security threat assessments and uses three primary measures to evaluate their performance--timeliness for completing adjudication, adjudication accuracy, and casel...
U.S.-Mexico Border: CBP Action Needed to Improve Wait Time Data and Measure Outcomes of Trade Facilitation Efforts
GAO-13-603: Published: Jul 24, 2013. Publicly Released: Jul 24, 2013.
Within the Department of Homeland Security (DHS), U.S. Customs and Border Protection's (CBP) data on commercial vehicle wait times--the time it takes to travel from the end of the queue to the CBP primary inspection point at land border crossings--are unreliable for public reporting and CBP management decisions across border crossings. These data--which are collected manually by CBP officers--are...
National Preparedness: FEMA Has Made Progress, but Additional Steps Are Needed to Improve Grant Management and Assess Capabilities
GAO-13-637T: Published: Jun 25, 2013. Publicly Released: Jun 25, 2013.
Officials in the Federal Emergency Management Agency (FEMA)--a component of the Department of Homeland Security (DHS)--have identified actions they believe will enhance management of the four preparedness programs GAO analyzed; however, FEMA still faces challenges. In February 2012, GAO found that FEMA lacked a process to coordinate application reviews and made award decisions with differing level...