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Customer service (1 - 10 of 26 items) in Custom Date Range

Prescription Drugs

The Number, Role, and Ownership of Pharmacy Services Administrative Organizations
GAO-13-176, Jan 29, 2013

Returned Peace Corps Volunteers

Labor and Peace Corps Need Joint Approach to Monitor Access to and Quality of Health Care Benefits
GAO-13-27, Nov 19, 2012

Group Purchasing Organizations

Services Provided to Customers and Initiatives Regarding Their Business Practices
GAO-10-738, Aug 24, 2010

Medicare

Callers Can Access 1-800-MEDICARE Services, but Responsibility within CMS for Limited English Proficiency Plan Unclear
GAO-09-104, Dec 29, 2008

Social Security Administration Field Offices

Reduced Workforce Faces Challenges as Baby Boomers Retire
GAO-08-737T, May 8, 2008

Medicare Part D

Prescription Drug Plan Sponsor Call Center Responses Were Prompt, but Not Consistently Accurate and Complete
GAO-06-710, Jun 30, 2006

Medicare

Quality of CMS Communications to Beneficiaries on the Prescription Drug Benefit Could Be Improved
GAO-06-715T, May 4, 2006

Medicare

Communications to Beneficiaries on the Prescription Drug Benefit Could Be Improved
GAO-06-654, May 3, 2006

Medicare

CMS's Beneficiary Education and Outreach Efforts for the Medicare Prescription Drug Discount Card and Transitional Assistance Program
GAO-06-139R, Nov 18, 2005

Defense Health Care

Implementation Issues for New TRICARE Contracts and Regional Structure
GAO-05-773, Jul 27, 2005