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Government Operations (11 - 14 of 14 items) in Past Month
2016 Filing Season: IRS Improved Telephone Service but Needs to Better Assist Identity Theft Victims and Prevent Release of Fraudulent Refunds
GAO-17-492T: Published: Mar 8, 2017. Publicly Released: Mar 8, 2017.
Taxpayers rely on IRS to help them comply with the tax code and file their taxes. We testified that, although IRS improved its telephone service during the 2016 tax filing season, service year-round was not as good. We also looked at how IRS helps taxpayers who are victims of ID theft refund fraud—wherein fraudsters pose as taxpayers and file returns seeking refunds. IRS has improved service fo...
Foreign Assistance: Agencies Can Improve the Quality and Dissemination of Program Evaluations
GAO-17-316: Published: Mar 3, 2017. Publicly Released: Mar 3, 2017.
An estimated 73 percent of evaluations completed in fiscal year 2015 by the six U.S. agencies GAO reviewed generally or partially addressed all of the quality criteria GAO identified for evaluation design, implementation, and conclusions (see fig.). Agencies met some elements of the criteria more often than others. For example, approximately 90 percent of all evaluations addressed questions that a...
Contractor Whistleblower Protections Pilot Program: Improvements Needed to Ensure Effective Implementation
GAO-17-227: Published: Mar 2, 2017. Publicly Released: Mar 2, 2017.
The Whistleblower Protections Pilot Program (pilot program) provides enhanced legal protections to contractor employees who believe that they have experienced reprisal as a result of disclosing certain wrongdoings. Among other enhancements, the act expanded the persons and entities to which a whistleblower could disclose wrongdoing and identified which office within an agency has responsibility fo...
Federal Real Property: Government-wide Building-Disposal Data Generally Reliable, but Opportunities for Further Improvements Exist
GAO-17-321: Published: Mar 2, 2017. Publicly Released: Mar 2, 2017.
GAO's analysis showed that government-wide data were generally reliable for reporting on real property disposals for fiscal years 2014 and 2015.The General Services Administration's (GSA) Federal Real Property Profile (FRPP) serves as the building inventory database for most of the largest federal agencies. FRPP's data on real property disposals were generally complete, reasonable, and internally...