Performance measures (41 - 50 of 453 items)
Managing For Results: Opportunities to Strengthen Agencies' Customer Service Efforts
GAO-11-44: Published: Oct 27, 2010. Publicly Released: Oct 27, 2010.
The federal government has set a goal of providing service to the public that matches or exceeds that of the private sector. Executive Order 12862 (September 11, 1993) and a related 1995 memorandum require agencies to post customer service standards and report results to customers. As requested, this report (1) assesses the extent to which federal agencies are setting customer service standards an...
Recovery Act: Opportunities to Improve Management and Strengthen Accountability over States' and Localities' Uses of Funds, an E-supplement to GAO-10-999 (Appendixes)
GAO-10-1000SP: Published: Sep 20, 2010. Publicly Released: Sep 20, 2010.
This supplementary report to GAO-10-999 provides individual state appendixes for 16 states and the District of Columbia for GAO's work on the seventh of its bimonthly reviews of the American Recovery and Reinvestment Act (Recovery Act)...
Recovery Act: Opportunities to Improve Management and Strengthen Accountability over States' and Localities' Uses of Funds
GAO-10-999: Published: Sep 20, 2010. Publicly Released: Sep 20, 2010.
This report responds to two ongoing GAO mandates under the American Recovery and Reinvestment Act of 2009 (Recovery Act). It is the latest in a series of reports on the uses of and accountability for Recovery Act funds in 16 selected states, certain localities in those jurisdictions, and the District of Columbia (District). These jurisdictions are estimated to receive about two-thirds of the inter...
Whistleblower Protection: Sustained Management Attention Needed to Address Long-standing Program Weaknesses
GAO-10-722: Published: Aug 17, 2010. Publicly Released: Sep 16, 2010.
Workers who "blow the whistle" on prohibited or unlawful practices that they discover during their employment can play an important role in the enforcement of federal laws. However, these whistleblowers may also risk reprisals from their employers, sometimes being demoted, reassigned, or fired. Federal laws establish whistleblower protection processes, whereby workers who believe that they have fa...
Defense Management: Improved Planning, Training, and Interagency Collaboration Could Strengthen DOD's Efforts in Africa
GAO-10-794: Published: Jul 28, 2010. Publicly Released: Jul 28, 2010.
When the U.S. Africa Command (AFRICOM) became fully operational in 2008, it inherited well over 100 activities, missions, programs, and exercises from other Department of Defense (DOD) organizations. AFRICOM initially conducted these inherited activities with little change. However, as AFRICOM has matured, it has begun planning and prioritizing activities with its four military service components,...
National Security: Interagency Collaboration Practices and Challenges at DOD's Southern and Africa Commands
GAO-10-962T: Published: Jul 28, 2010. Publicly Released: Jul 28, 2010.
Recognizing the limits of military power in today's security environment, the Department of Defense (DOD) is collaborating with other U.S. federal agencies to achieve its missions around the world. DOD's combatant commands, such as U.S. Southern Command (SOUTHCOM) and U.S. Africa Command (AFRICOM), play key roles in this effort. Both aim to build partner nation capacity and perform humanitarian as...
DOD's High-Risk Areas: Observations on DOD's Progress and Challenges in Strategic Planning for Supply Chain Management
GAO-10-929T: Published: Jul 27, 2010. Publicly Released: Jul 27, 2010.
The Department of Defense's (DOD) management of its supply chain network is critical to supporting military forces in Iraq, Afghanistan, and elsewhere and also represents a substantial investment of resources. As a result of weaknesses in DOD's management of supply inventories and responsiveness to warfighter requirements, supply chain management is on GAO's list of high-risk federal government pr...
Afghanistan Development: Enhancements to Performance Management and Evaluation Efforts Could Improve USAID's Agricultural Programs
GAO-10-368: Published: Jul 14, 2010. Publicly Released: Jul 14, 2010.
Eighty percent of Afghans are dependent on agriculture for their livelihoods. Agricultural assistance is a key U.S. contribution to Afghanistan's reconstruction efforts. Since 2002, the U.S. Agency for International Development (USAID) has awarded about $1.4 billion for agricultural programs to increase agricultural productivity, accelerate economic growth, and eliminate illicit drug cultivation....
Federal Energy Management: GSA's Recovery Act Program Is on Track, but Opportunities Exist to Improve Transparency, Performance Criteria, and Risk Management
GAO-10-630: Published: Jun 16, 2010. Publicly Released: Jun 16, 2010.
The American Recovery and Reinvestment Act of 2009 (Recovery Act) provided the General Services Administration (GSA) with $5.55 billion to invest in federal buildings and promote economic recovery. This funding includes $4.5 billion to convert buildings to high-performance green buildings (HPGB), which seek to reduce energy and water use, among other goals. GAO was asked to address the (1) steps G...
Streamlining Government: Opportunities Exist to Strengthen OMB's Approach to Improving Efficiency
GAO-10-394: Published: May 7, 2010. Publicly Released: Jun 7, 2010.
Given record budget deficits and continuing fiscal pressures, the federal government must seek to deliver results more efficiently. The prior Administration sought to improve efficiency under the Program Assessment Rating Tool (PART) by requiring programs to have at least one efficiency measure and procedures for improving efficiency, and show annual efficiency gains. The current administration ha...