Agency missions (81 - 90 of 303 items)
U.S. Postal Service: Bold Action Needed to Continue Progress on Postal Transformation
GAO-04-108T: Published: Nov 5, 2003. Publicly Released: Nov 5, 2003.
Last year the President established a commission to examine the future of the U.S. Postal Service (the Service). Its report, issued in July 2003, contained a proposed vision for the Service and recommendations to ensure the viability of postal services. GAO was asked to discuss (1) its perspective on the commission's report and (2) suggestions for next steps. This testimony is based on GAO's analy...
Results-Oriented Government: Using GPRA to Address 21st Century Challenges
GAO-03-1166T: Published: Sep 18, 2003. Publicly Released: Sep 18, 2003.
Congress asked GAO to discuss the Government Performance and Results Act's (GPRA) success in shifting the focus of government operations from process to results and to evaluate the extent to which agency managers have embraced GPRA as a management tool. Further, Congress was interested in any recommendations GAO may have to improve the effectiveness of GPRA. GAO is conducting a comprehensive revie...
U.S. Postal Service: Key Postal Transformation Issues
GAO-03-812T: Published: May 29, 2003. Publicly Released: May 29, 2003.
The President established this Commission to examine the state of the U.S. Postal Service (the Service) and submit a report by July 31, 2003, with a proposed future vision for the Service and recommendations to ensure the viability of postal services. GAO has provided congressional committees with many reports and testimonies on postal matters, and this testimony is based largely on these prior re...
Architect of the Capitol: Management and Accountability Framework Needed for Organizational Transformation
GAO-03-231: Published: Jan 17, 2003. Publicly Released: Jan 17, 2003.
The Office of the Architect of the Capitol (AOC) plays an important role in supporting the effective functioning of the Congress and its neighboring institutions. With a budget of $426 million, AOC is responsible for the maintenance, renovation, and new construction of all buildings and grounds within the Capitol Hill complex. GAO was mandated by the Legislative Branch Appropriations Act, 2002, to...
High-Risk Series: Federal Real Property
GAO-03-122: Published: Jan 1, 2003. Publicly Released: Jan 1, 2003.
Long-standing problems with excess and underutilized real property, deteriorating facilities, unreliable real property data, and costly space challenges are shared by several agencies. These factors have multibillion-dollar cost implications and can seriously jeopardize mission accomplishment. Federal agencies face many challenges securing real property due to the threat of terrorism.Over 30 agenc...
Performance Management Systems: IRS's Systems for Frontline Employees and Managers Align with Strategic Goals but Improvements Can Be Made
GAO-02-804: Published: Jul 12, 2002. Publicly Released: Aug 12, 2002.
The Internal Revenue Service (IRS) established critical job responsibilities for group managers and frontline employees that align with each of the agency's three strategic goals. In the group managers' performance management system, all of the supporting behaviors clearly align with the critical job responsibilities. However, for frontline employees, the supporting behaviors do not always align w...
Performance Reporting: Few Agencies Reported on the Completeness and Reliability of Performance Data
GAO-02-372: Published: Apr 26, 2002. Publicly Released: May 16, 2002.
The Government Performance and Results Act (GPRA) requires federal agencies to set goals for program performance and to report annually on their progress toward achieving those goals. Agencies need to produce credible performance data to provide transparency of government operations so that Congress, program managers, and others can make informed decisions. The Reports Consolidation Act of 2000 re...
U.S. Postal Service: Deteriorating Financial Outlook Increases Need for Transformation
GAO-02-355: Published: Feb 28, 2002. Publicly Released: Mar 20, 2002.
The U.S. Postal Service (USPS) continues to experience deficits, severe cash-flow problems, rising debt, and liabilities that exceed its assets. USPS also lacks enough income to fund needed investments in safety, maintenance, expansion, and modernization and to cover its liabilities. USPS reported a $1.68 billion deficit in fiscal year 2001, up from $199 million a year earlier. The pressure to inc...
Managing For Results: Next Steps to Improve the Federal Government's Management and Performance
GAO-02-439T: Published: Feb 15, 2002. Publicly Released: Feb 15, 2002.
Federal agencies need to work with other governmental organizations, nongovernmental organizations, and the private sector, both domestically and internationally, to achieve results. By focusing on accountable, results-oriented management, the federal government can use this network to deliver economical, efficient, and effective programs and services to the American people. The administration's p...
2000 Census: Best Practices and Lessons Learned for More Cost-Effective Nonresponse Follow-up
GAO-02-196: Published: Feb 11, 2002. Publicly Released: Feb 11, 2002.
Nonresponse follow-up--in which Census Bureau enumerators go door-to-door to count individuals who have not mailed back their questionnaires--was the most costly and labor intensive of all 2000 Census operations. According to Bureau data, labor, mileage, and administrative costs totaled $1.4 billion, or 22 percent of the $6.5 billion allocated for the 2000 Census. Several practices were critical t...