Performance measures (51 - 60 of 218 items)
Intellectual Property: Leadership and Accountability Needed to Strengthen Federal Protection and Enforcement
GAO-08-921T: Published: Jun 17, 2008. Publicly Released: Jun 17, 2008.
U.S. government efforts to protect and enforce intellectual property (IP) rights domestically and overseas are crucial to preventing billions of dollars in losses to U.S. industry and IP rights owners. The illegal importation and distribution of IP-infringing goods also poses a threat to the health and safety of U.S. citizens. However, the challenges involved in IP protection are significant and r...
Veterans' Benefits: Increased Focus on Evaluation and Accountability Would Enhance Training and Performance Management for Claims Processors
GAO-08-561: Published: May 27, 2008. Publicly Released: May 27, 2008.
Faced with an increase in disability claims, the Veterans Benefits Administration (VBA) is hiring a large number of new claims processing staff. We were asked to determine: (1) What training is provided to new and experienced claims processors and how uniform is this training? (2) To what extent has VBA planned this training strategically, and how well is the training designed, implemented, and ev...
Federal Acquisition: Oversight Plan Needed to Help Implement Acquisition Advisory Panel's Recommendations
GAO-08-515T: Published: Feb 27, 2008. Publicly Released: Feb 27, 2008.
A growing portion of federal spending is related to buying services such as administrative, management, and information technology support. Services accounted for about 60 percent of total fiscal year 2006 procurement dollars. The Services Acquisition Reform Act (SARA) of 2003 established an Acquisition Advisory Panel to make recommendations for improving acquisition practices. In January 2007, th...
Aviation Weather: Services at Key Aviation Facilities Lack Performance Measures, but Improvement Efforts Are Under Way
GAO-08-491T: Published: Feb 26, 2008. Publicly Released: Feb 26, 2008.
The National Weather Service (NWS), an agency under the Department of Commerce's National Oceanic and Atmospheric Administration (NOAA), provides staff on-site at each of the Federal Aviation Administration's (FAA) en route centers--the facilities that control high-altitude flight outside the airport tower and terminal areas. This group of NWS meteorologists provides air traffic managers with fore...
Office of Personnel Management: Improvements Needed to Ensure Successful Retirement Systems Modernization
GAO-08-345: Published: Jan 31, 2008. Publicly Released: Jan 31, 2008.
Through its Retirement Systems Modernization (RSM) program, the Office of Personnel Management (OPM) is modernizing the paper intensive processes and antiquated information systems it uses to support the retirement of civilian federal employees. RSM is intended to deploy new or modified systems beginning in February 2008 to improve the efficiency and effectiveness of the agency's retirement progra...
Federal Acquisition: Oversight Plan Needed to Help Implement Acquisition Advisory Panel Recommendations
GAO-08-160: Published: Dec 20, 2007. Publicly Released: Jan 22, 2008.
A growing portion of federal spending is related to buying services such as administrative, management, and information technology support. Services accounted for about 60 percent of total fiscal year 2006 procurement dollars. The Services Acquisition Reform Act (SARA) of 2003 established a Services Acquisition Advisory Panel to make recommendations for improving acquisition practices. In January...
Information Technology: Improvements for Acquisition of Customs Trade Processing System Continue, but Further Efforts Needed to Avoid More Cost and Schedule Shortfalls
GAO-08-46: Published: Oct 25, 2007. Publicly Released: Oct 25, 2007.
The Department of Homeland Security (DHS) established the Automated Commercial Environment (ACE) program to replace and supplement existing cargo processing technology. According to the fiscal year 2007 DHS appropriations act, DHS is to develop and submit an expenditure plan for ACE that satisfies certain conditions, including being reviewed by GAO. GAO reviewed the plan to (1) determine whether t...
U.S. Postal Service: Progress Made in Implementing Mail Processing Realignment Efforts, but Better Integration and Performance Measurement Still Needed
GAO-07-1083T: Published: Jul 26, 2007. Publicly Released: Jul 26, 2007.
GAO reported in 2005 on major changes in the mailing industry that have reinforced the need for the U.S. Postal Service (USPS) to reduce costs and increase efficiency. To address these changes and become more efficient, USPS is implementing initiatives aimed at realigning its mail processing network. In a follow-up review, GAO recently reported that USPS has made progress in implementing these ini...
U.S. Postal Service: Delivery Performance Standards, Measurement, and Reporting Need Improvement
GAO-06-733: Published: Jul 27, 2006. Publicly Released: Jul 27, 2006.
U.S. Postal Service (USPS) delivery performance standards and results, which are central to its mission of providing universal postal service, have been a long-standing concern for mailers and Congress. Standards are essential to set realistic expectations for delivery performance and organize activities accordingly. Timely and reliable reporting of results is essential for management, over-sight,...
Defense Acquisitions: Information for Congress on Performance of Major Programs Can Be More Complete, Timely, and Accessible
GAO-05-182: Published: Mar 28, 2005. Publicly Released: Mar 28, 2005.
DOD has more than $1 trillion worth of major defense acquisition programs, on which it must report to Congress, including a comparison of a current program's costs to a baseline containing its cost, quantity, schedule, and performance goals. When these goals are changed, the program is "rebaselined" to reflect current status. However, measuring current estimates against the most recent baseline wi...