Performance measures (61 - 70 of 235 items)
U.S. Postal Service: Progress Made Toward Implementing GAO's Recommendations to Strengthen Network Realignment Planning and Accountability and Improve Communication
GAO-08-1134R: Published: Sep 25, 2008. Publicly Released: Sep 25, 2008.
Major changes affecting the U.S. Postal Service (USPS)--including declining mail volumes, increasing operating expenses such as rising fuel costs, and a more competitive marketplace--have reinforced the need for USPS to increase efficiency and reduce expenses in its mail processing network. This network includes over 600 facilities that sort mail and prepare it for transportation and delivery. Fir...
Veterans' Benefits: Improvements Needed in VA's Training and Performance Management Systems
GAO-08-1126T: Published: Sep 18, 2008. Publicly Released: Sep 18, 2008.
The Department of Veterans Affairs' (VA) disability claims process has long been a subject of concern because of long waits for decisions and large backlogs of claims pending decisions. To address these issues, VA has hired almost 3,000 new claims processors since January 2007. However, adequate training and performance management are essential to developing highly competent disability claims proc...
Department of Homeland Security: Progress and Continuing Concerns with Acquisition Management
GAO-08-1164T: Published: Sep 17, 2008. Publicly Released: Sep 17, 2008.
Since it was created in 2003, the Department of Homeland Security (DHS) has obligated billions of dollars annually to meet its expansive homeland security mission. The department's acquisitions support complex and critical trade, transportation, border security, and information technology investments. In fiscal year 2007, DHS spent over $12 billion on procurements to meet this mission including sp...
U.S. Postal Service: New Delivery Performance Measures Could Enhance Managers' Pay for Performance Program
GAO-08-996: Published: Sep 10, 2008. Publicly Released: Sep 10, 2008.
The U.S. Postal Service (USPS) pay for performance (PFP) program for managers includes quantitative performance indicators. PFP ratings are the basis for salary increases and lump sum awards for nearly 750 Postal Career Executive Service (PCES) executives and about 71,700 other participants, mostly Executive and Administrative Schedule (EAS) employees. GAO was requested to provide information abou...
Drug-Free Communities Support Program: Stronger Internal Controls and Other Actions Needed to Better Manage the Grant-Making Process
GAO-08-57: Published: Jul 31, 2008. Publicly Released: Sep 2, 2008.
Twenty-five percent of American students ages 13-17 reported using illicit drugs in 2007. The Drug-Free Communities Support Program provides grants to community coalitions involved in reducing youth substance abuse. The Office of National Drug Control Policy (ONDCP) administers the program. ONDCP selected the Substance Abuse and Mental Health Services Administration (SAMHSA) to operate the grant p...
Information Technology: Agencies Need to Establish Comprehensive Policies to Address Changes to Projects' Cost, Schedule, and Performance Goals
GAO-08-925: Published: Jul 31, 2008. Publicly Released: Jul 31, 2008.
The federal government plans to spend about $70 billion on information technology (IT) projects during fiscal year 2008. Consequently, it is important that projects be managed effectively to ensure that public resources are wisely invested. At times, a project's cost, schedule, and performance goals--known as its baseline--are modified to reflect changed development circumstances. These changes--c...
Personnel Security Clearances: Preliminary Observations on Joint Reform Efforts to Improve the Governmentwide Clearance Eligibility Process
GAO-08-1050T: Published: Jul 30, 2008. Publicly Released: Jul 30, 2008.
Over the past decade a number of requirements have been established with regard to the processing of security clearances for federal employees. The Intelligence Reform and Terrorism Prevention Act (IRTPA) of 2004 established statutory clearance requirements for the executive agencies, military departments, and intelligence community. These requirements include, among other things, milestones for t...
Telecommunications: Agencies Are Generally Following Sound Transition Planning Practices, and GSA Is Taking Action to Resolve Challenges
GAO-08-759: Published: Jun 27, 2008. Publicly Released: Jul 28, 2008.
The General Services Administration (GSA) is responsible for ensuring that federal agencies have access to the telecommunications needed to meet mission requirements. GSA's current telecommunications program, called FTS2001, has contracts in place that will expire by June 2010. Thus, agencies face the difficult task of transitioning their services to a successor program, known as Networx. GAO was...
Government Performance: Lessons Learned for the Next Administration on Using Performance Information to Improve Results
GAO-08-1026T: Published: Jul 24, 2008. Publicly Released: Jul 24, 2008.
Over the past 15 years, legislative and executive branch reform efforts have attempted to shift the focus of federal government management from a preoccupation with activities to the results or outcomes of those activities. Based on over a decade of work in this area, GAO has found a transformation in the capacity of the federal government to manage for results, including an infrastructure of outc...
Government Performance: 2007 Federal Managers Survey on Performance and Management Issues: (GAO-08-1036SP, July 2008), an E-supplement to GAO-08-1026T
GAO-08-1036SP: Published: Jul 24, 2008. Publicly Released: Jul 24, 2008.
This e-publication supplements our testimony GAO-08-1026T by presenting the item by item results of our web-based survey of federal managers which was conducted between October, 2007 and January, 2008. The purpose of the survey was to update information obtained from three previous GAO surveys of federal managers conducted over the last decade. The questionnaire was designed to obtain the observa...