Performance measures (41 - 50 of 82 items)
Managing for Results: Using GPRA to Assist Oversight and Decisionmaking
GAO-01-872T: Published: Jun 19, 2001. Publicly Released: Jun 19, 2001.
This testimony discusses the Government Performance and Results Act (GPRA) of 1993. During the last decade, Congress, the Office of Management and Budget, and executive agencies have worked to implement a statutory framework to improve the performance and accountability of the executive branch and to enhance executive branch and congressional decisionmaking. The core of this framework includes fin...
Managing for Results: Federal Managers' Views on Key Management Issues Vary Widely Across Agencies
GAO-01-592: Published: May 25, 2001. Publicly Released: Jun 11, 2001.
For federal agencies to become high-performing organizations, top management needs to foster performance-based cultures, find ways to measure performance, and use performance information to make decisions. GAO's survey of federal managers found wide differences in how well individual agencies demonstrated a results-based climate. However, transforming organizational cultures is an arduous and long...
Managing for Results: Human Capital Management Discussions in Fiscal Year 2001 Performance Plans
GAO-01-236: Published: Apr 24, 2001. Publicly Released: Apr 24, 2001.
The Government Performance and Results Act calls for agencies to address human capital in the context of performance-based management. The act requires that annual performance plans describe how agencies will use their human capital to accomplish their goals and objectives. Designing, implementing, and maintaining a strategic human capital management focus are critical to maximizing performance a...
Major Management Challenges and Performance Risks: Nuclear Regulatory Commission
GAO-01-259: Published: Jan 1, 2001. Publicly Released: Jan 1, 2001.
This report, part of GAO's performance and accountability series, discusses the major management challenges and program risks facing the Nuclear Regulatory Commission (NRC). GAO found that NRC must resolve issues related to its risk-informed regulatory approach for commercial power plants. NRC developed the Risk-Informed Regulation Implementation Plan to guide its efforts to transition from its tr...
Major Management Challenges and Program Risks: Environmental Protection Agency
GAO-01-257: Published: Jan 1, 2001. Publicly Released: Jan 1, 2001.
This report, part of GAO's performance and accountability series, discusses the major management challenges and program risks facing the Environmental Protection Agency (EPA). These challenges include (1) improving environmental performance information management, (2) developing a comprehensive human capital approach, and (3) strengthening working relationships with the states.Below are the report...
Major Management Challenges and Program Risks: U.S. Agency for International Development
GAO-01-256: Published: Jan 1, 2001. Publicly Released: Jan 1, 2001.
This report, part of GAO's performance and accountability series, discusses the major management challenges and program risks facing the Agency for International Development (AID). GAO identified weaknesses in AID's management of its human capital. AID has, however, made efforts to improve this area, including hiring additional foreign service employees, establishing a recruitment program, and imp...
Major Management Challenges and Program Risks: U.S. Postal Service
GAO-01-262: Published: Jan 1, 2001. Publicly Released: Jan 1, 2001.
This report, part of GAO's performance and accountability series, discusses the major management challenges and program risks facing the U.S. Postal Service (USPS). To be successful in providing affordable universal service, USPS must address formidable challenges in the following areas (1) self-support, (2) cost-control, (3) human capital, (4) performance information, and (5) legal issues.Below a...
Customer Service: Human Capital Management at Selected Public and Private Call Centers
GGD-00-161: Published: Aug 22, 2000. Publicly Released: Sep 25, 2000.
Pursuant to a congressional request, GAO reviewed strategies for managing human capital management at selected public and private call centers, focusing on: (1) whether they identify human capital needs as part of developing management strategies and practices to meet missions and goals; (2) implement human capital strategies and practices; and (3) evaluating human capital strategies and practices...
U.S. Postal Service: Challenges to Sustaining Performance Improvements Remain Formidable on the Brink of the 21st Century
T-GGD-00-2: Published: Oct 21, 1999. Publicly Released: Oct 21, 1999.
Pursuant to a congressional request, GAO discussed the U.S. Postal Service's (USPS) financial position and delivery performance.GAO noted that: (1) USPS may be nearing the end of an era; (2) during the past 5 years, USPS has made notable improvements in its financial position and delivery performance; (3) USPS has recorded positive net income and has maintained or improved the overall delivery of...
IRS Employee Evaluations: Opportunities to Better Balance Customer Service and Compliance Objectives
GGD-00-1: Published: Oct 14, 1999. Publicly Released: Oct 14, 1999.
Pursuant to a congressional request, GAO reviewed the extent to which the Internal Revenue Service (IRS) employee evaluation system can support the new mission statement during the period IRS will need to revamp its performance management system, focusing on: (1) determining the relative emphasis on revenue production, efficiency, and customer service in enforcement employees' annual written evalu...