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Performance measures (41 - 50 of 79 items)

Major Management Challenges and Performance Risks

Nuclear Regulatory Commission
GAO-01-259, Jan 1, 2001

Major Management Challenges and Program Risks

U.S. Postal Service
GAO-01-262, Jan 1, 2001

Customer Service

Human Capital Management at Selected Public and Private Call Centers
GGD-00-161, Aug 22, 2000

Government Operations

Performance Appraisal System for Administrative Professional and Support Staff
SP-00-3, Dec 1, 1999

U.S. Postal Service

Challenges to Sustaining Performance Improvements Remain Formidable on the Brink of the 21st Century
T-GGD-00-2, Oct 21, 1999

IRS Employee Evaluations

Opportunities to Better Balance Customer Service and Compliance Objectives
GGD-00-1, Oct 14, 1999

Performance Plans

Selected Approaches for Verification and Validation of Agency Performance Information
GGD-99-139, Jul 30, 1999

Results Act

Observations on the Office of Personnel Management's Fiscal Year 2000 Annual Performance Plan
GGD-99-125, Jul 30, 1999

Government Management

Addressing High Risks and Improving Performance and Accountability
T-OCG-99-23, Feb 10, 1999

Major Management Challenges and Risks

An Executive Summary
OCG-99-ES, Feb 1, 1999
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