Performance measures (1 - 10 of 82 items)
Federal Workforce: Additional Analysis and Sharing of Promising Practices Could Improve Employee Engagement and Performance
GAO-15-585: Published: Jul 14, 2015. Publicly Released: Jul 15, 2015.
From 2006 through 2014, government-wide engagement levels—as measured by the Office of Personnel Management's (OPM) Employee Engagement Index (EEI)—increased to an estimated high of 67 percent in 2011 and then declined to an estimated 63 percent in 2014. This decline is attributable to several large agencies—including the Department of Defense—bringing down the government-wide average. The...
Federal Workforce: Preliminary Observations on Strengthening Employee Engagement During Challenging Times
GAO-15-529T: Published: Apr 16, 2015. Publicly Released: Apr 16, 2015.
GAO's ongoing work indicates that the recent government-wide decline in engagement, as measured by the Office of Personnel Management's (OPM) Employee Engagement Index (EEI) masks the fact that the majority of federal agencies either sustained or increased employee engagement levels during the same period. Government-wide, engagement has declined 4 percentage points from an estimated 67 percent in...
Results-Oriented Management: OPM Needs to Do More to Ensure Meaningful Distinctions Are Made in SES Ratings and Performance Awards
GAO-15-189: Published: Jan 22, 2015. Publicly Released: Feb 23, 2015.
In 2012, the Office of Personnel Management (OPM) facilitated development of a new Senior Executive Service (SES) performance appraisal system with a more uniform framework to communicate expectations and evaluate the performance of executive branch agency SES members. The new system is expected to promote consistency, clarity, and transferability of performance standards and ratings across agenci...
Federal Workforce: Human Capital Management Challenges and the Path to Reform
GAO-14-723T: Published: Jul 15, 2014. Publicly Released: Jul 15, 2014.
Serious human capital shortfalls can erode the capacity of federal agencies and threaten their ability to cost-effectively carry out their missions. While progress has been made, continued attention is needed to ensure agencies have the human resources to drive performance and achieve the results the nation demands. Specifically, additional areas needing to be addressed include:Classification GAO'...
Human Capital: Agencies Should More Fully Evaluate the Costs and Benefits of Executive Training
GAO-14-132: Published: Jan 31, 2014. Publicly Released: Mar 4, 2014.
Chief Human Capital Officers (CHCO) from 26 agencies reported that, from fiscal years 2008 through 2012, they spent almost $57 million (in constant 2012 dollars) on executive training provided by external providers. CHCOs reported using the Office of Personnel Management (OPM) Federal Executive Institute and the Harvard Kennedy School of Government most often. Agencies are required to maintain rec...
Managing For Results: Agencies Should More Fully Develop Priority Goals under the GPRA Modernization Act
GAO-13-174: Published: Apr 19, 2013. Publicly Released: Apr 19, 2013.
For 102 agency priority goals (APGs) for 2012 to 2013 that GAO reviewed, agencies implemented three GPRA Modernization Act of 2010 (the act) requirements. Agencies identified (1) a target level of performance within a 2-year time frame; (2) how their APGs contribute to their strategic goals; and (3) an agency official responsible for achieving each APG. These represent important accomplishments, b...
Intragovernmental Revolving Funds: Commerce Departmental and Census Working Capital Funds Should Better Reflect Key Operating Principles
GAO-12-56: Published: Nov 18, 2011. Publicly Released: Nov 18, 2011.
Agencies can improve their efficiency through the use of shared services, which are often financed through intragovernmental revolving funds (IRF). GAO was asked to (1) identify key operating principles the Commerce Departmental and Census Bureau Working Capital Funds (WCF), which are one type of IRF, should follow to ensure appropriate tracking and use of federal funds and (2) evaluate how depart...
Personnel Security Clearances: Overall Progress Has Been Made to Reform the Governmentwide Security Clearance Process
GAO-11-232T: Published: Dec 1, 2010. Publicly Released: Dec 1, 2010.
This testimony discusses our key findings and recommendations in our report that we are releasing today on some aspects of personnel security clearance reforms. We conducted our review in response to a congressional request. This is the fourth in a series of hearings, in which Congress has asked GAO to testify; and this Subcommittee's continued oversight has helped focus attention on the need for...
U.S. Patent and Trademark Office: Performance Management Processes
GAO-10-946R: Published: Sep 24, 2010. Publicly Released: Sep 24, 2010.
The Department of Commerce's U.S. Patent and Trademark Office (USPTO) grants patents that protect innovations ranging from new treatments for diseases to new wireless technology applications. Over the last several years, increases in both the volume and complexity of patent applications have lengthened the time between when an application is submitted and when a final decision is made--referred to...
Office of Personnel Management: Retirement Modernization Planning and Management Shortcomings Need to Be Addressed
GAO-09-529: Published: Apr 21, 2009. Publicly Released: Apr 21, 2009.
For the past two decades, the Office of Personnel Management (OPM) has been working to modernize the paper-intensive processes and antiquated systems used to support the retirement of federal employees. By moving to an automated system, OPM intends to improve the program's efficiency and effectiveness. In January 2008, GAO recommended that the agency address risks to successful system deployment....