Performance appraisal (11 - 20 of 55 items)
Customer Service: Human Capital Management at Selected Public and Private Call Centers
GGD-00-161: Published: Aug 22, 2000. Publicly Released: Sep 25, 2000.
Pursuant to a congressional request, GAO reviewed strategies for managing human capital management at selected public and private call centers, focusing on: (1) whether they identify human capital needs as part of developing management strategies and practices to meet missions and goals; (2) implement human capital strategies and practices; and (3) evaluating human capital strategies and practices...
D.C. Courts: Implementation of Personnel Policies Requires Further Attention From the Courts' Leadership
GGD-00-75BR: Published: Apr 12, 2000. Publicly Released: Apr 12, 2000.
Pursuant to a congressional request, GAO reviewed the personnel management policies and practices of the District of Columbia Courts, focusing on whether: (1) D.C. Courts' applicable policies for six basic personnel activities or functions--performance evaluation, competitive and noncompetitive promotions, corrective actions, training, classification, and equal employment opportunity (EEO) policie...
IRS Employee Evaluations: Opportunities to Better Balance Customer Service and Compliance Objectives
GGD-00-1: Published: Oct 14, 1999. Publicly Released: Oct 14, 1999.
Pursuant to a congressional request, GAO reviewed the extent to which the Internal Revenue Service (IRS) employee evaluation system can support the new mission statement during the period IRS will need to revamp its performance management system, focusing on: (1) determining the relative emphasis on revenue production, efficiency, and customer service in enforcement employees' annual written evalu...
Performance Management: Aligning Employee Performance With Agency Goals at Six Results Act Pilots
GGD-98-162: Published: Sep 4, 1998. Publicly Released: Sep 4, 1998.
Pursuant to a congressional request, GAO reviewed selected Government Performance and Results Act pilot projects, focusing on the: (1) primary approaches taken by selected pilot projects to align employee performance management with organizational missions and goals; and (2) issues or challenges, if any, that these pilot projects commonly confronted while developing and implementing these approach...
Acquisition Management: Fiscal Year 1995 Waivers of Acquisition Workforce Requirements
NSIAD-96-102: Published: Apr 15, 1996. Publicly Released: Apr 15, 1996.
Pursuant to a legislative requirement, GAO provided information on the Department of Defense's (DOD) compliance in fiscal year (FY) 1995 with the Defense Acquisition Workforce Improvement Act's waiver provisions.GAO found that: (1) DOD agencies granted 233 waivers for 231 individuals not meeting training, education, tenure, or experience requirements, compared to 63 waivers granted in FY 1994; (2)...
Federal Personnel Management: Views on Selected NPR Human Resource Recommendations
GGD-95-221BR: Published: Sep 18, 1995. Publicly Released: Sep 18, 1995.
GAO provided information on federal human resource officials' views on selected National Performance Review (NPR) human resource recommendations, focusing on: (1) whether human resource officials favor the NPR recommendations; (2) whether the officials believe they have the capacity to assume the additional responsibility envisioned by NPR; and (3) what oversight is being envisioned by the Office...
U.S. Postal Service: The State of Labor-Management Relations
T-GGD-95-46: Published: Nov 30, 1994. Publicly Released: Nov 30, 1994.
GAO discussed labor-management relations at the U.S. Postal Service. GAO noted that: (1) poor labor-management relations at Postal Service facilities are longstanding and result from the type of work involved, an autocratic management style, adversarial employee and union attitudes, and inadequate performance management systems; (2) postal managers, unions, and management associations need to impr...
U.S. Postal Service: Labor-Management Problems Persist on the Workroom Floor (Volume I)
GGD-94-201A: Published: Sep 29, 1994. Publicly Released: Oct 27, 1994.
Pursuant to a congressional request, GAO reviewed labor-management relations at the U.S. Postal Service, focusing on: (1) past efforts to improve relations; and (2) further opportunities to improve relations.GAO found that: (1) labor-management problems have persisted for years at the Postal Service because leadership at all levels is unable to work together without third-party intervention to set...
U.S. Postal Service: Labor-Management Problems Persist on the Workroom Floor (Volume II)
GGD-94-201B: Published: Sep 29, 1994. Publicly Released: Oct 27, 1994.
Pursuant to a congressional request, GAO reviewed labor-management relations at the U.S. Postal Service, focusing on the: (1) Service's efforts to change its corporate culture and become more competitive; (2) status of union-management relations; (3) work environment and labor relations problems in mail processing and delivery operations; and (4) Service's and unions' efforts to improve the work e...
Federal Personnel: Architect of the Capitol's Personnel System Needs Improvement
GGD-94-121BR: Published: Apr 29, 1994. Publicly Released: Apr 29, 1994.
Pursuant to a congressional request, GAO reviewed the Architect of the Capitol's (AOC) personnel management system, focusing on whether the AOC personnel system incorporates selected personnel management principles.GAO found that: (1) the AOC personnel management system does not exhibit many generally accepted personnel management principles; (2) AOC does not have an adequate equal employment oppo...