Performance measures (1 - 10 of 727 items) in Custom Date Range
Embassy Construction: State Needs to Better Measure Performance of Its New Approach
GAO-17-296: Published: Mar 16, 2017. Publicly Released: Mar 16, 2017.
Will State's new approach produce better embassies, and how will we know? In 2011, the State Department began to shift from using a standard design for the construction of its embassies to customizing each embassy's design. This new approach (called Excellence) was meant to improve the appearance and functionality, as well as reduce the operating costs of these embassies. However, we found that...
Improper Payments: Strategy and Additional Actions Needed to Help Ensure Agencies Use the Do Not Pay Working System as Intended
GAO-17-15: Published: Oct 14, 2016. Publicly Released: Nov 14, 2016.
The Office of Management and Budget (OMB), in coordination with the Department of the Treasury (Treasury), developed the Do Not Pay (DNP) working system as a data matching service for agencies to use in preventing improper payments, but GAO found that the DNP working system offers either partial or no access to three of the six databases required by the Improper Payments Elimination and Recovery I...
Federal Procurement: Smarter Buying Initiatives Can Achieve Additional Savings, but Improved Oversight and Accountability Needed
GAO-17-164: Published: Oct 26, 2016. Publicly Released: Oct 26, 2016.
From fiscal year 2011 through 2015, federal agencies reported spending almost $2 billion through the Federal Strategic Sourcing Initiatives (FSSI) GAO reviewed and reported an estimated total of $470 million in savings. Federal agencies' low use of the FSSIs, however, diminished the potential savings that could have been achieved. For example, in fiscal year 2015, federal agencies spent an estimat...
Open Innovation: Practices to Engage Citizens and Effectively Implement Federal Initiatives
GAO-17-14: Published: Oct 13, 2016. Publicly Released: Oct 13, 2016.
Open innovation involves using various tools and approaches to harness the ideas, expertise, and resources of those outside an organization to address an issue or achieve specific goals. GAO found that federal agencies have frequently used five open innovation strategies to collaborate with citizens and external stakeholders, and encourage their participation in agency initiatives.Descriptions of...
International Mail: Information on Designated Postal Operators and Universal Service in Selected Countries
GAO-16-813R: Published: Sep 26, 2016. Publicly Released: Sep 26, 2016.
Based on the information GAO obtained about postal service in 10 selected countries, 9 of the 10 countries formally selected their current designated postal operator either directly or indirectly via statute. All 10 countries have one postal operator registered with the Universal Postal Union (UPU).All 10 countries include similar elements in their definitions of the universal service obligation,...
Managing for Results: Agencies Need to Fully Identify and Report Major Management Challenges and Actions to Resolve them in their Agency Performance Plans
GAO-16-510: Published: Jun 15, 2016. Publicly Released: Jun 15, 2016.
The GPRA Modernization Act of 2010 (GPRAMA) requires agencies to describe their major management challenges and identify associated performance information in their agency performance plans (APP). GAO found, however, that 14 of 24 agencies reviewed did not describe their major management challenges in their APPs as required. This is, in part, because the Office of Management and Budget's (OMB) gui...
Federal Workforce: Distribution of Performance Ratings Across the Federal Government, 2013
GAO-16-520R: Published: May 9, 2016. Publicly Released: Jun 8, 2016.
In calendar year 2013 (the most recent data available at the time of our review), of approximately 1.2 million permanent, non-Senior Executive Service (SES) employees at the 24 Chief Financial Officers (CFO) Act agencies, GAO found that about 71.4 percent (or about 836,900 employees) were rated using a 5-level performance appraisal system. This was followed by a 2-level pass/fail system (about 12...
Managing for Results: OMB Improved Implementation of Cross-Agency Priority Goals, But Could Be More Transparent About Measuring Progress
GAO-16-509: Published: May 20, 2016. Publicly Released: May 20, 2016.
The GPRA Modernization Act of 2010 (GPRAMA) requires the Office of Management and Budget (OMB) to coordinate with agencies to develop cross-agency priority (CAP) goals, which are 4-year outcome-oriented goals covering a number of complex or high-risk management and mission issues.Examples of CAP goals and goal statements For the current set of CAP goals covering the period from 2014-2018, OMB and...
Revolving Funds: Additional Pricing and Performance Information for FAA and Treasury Funds Could Enhance Agency Decisions on Shared Services
GAO-16-477: Published: May 10, 2016. Publicly Released: May 10, 2016.
The Federal Aviation Administration (FAA) and the Department of the Treasury (Treasury) have policies and procedures for effectively managing the Administrative Services Franchise Fund (ASFF) and the Treasury Franchise Fund (TFF)—the two revolving funds that GAO reviewed.FAA and Treasury Management of the Selected FundsClear roles and responsibilities The roles and responsibilities for managing...
USDA Administrative Services: Streamlining Efforts Ongoing, but Actions Needed to Monitor Progress, Identify Benefits, and Share Lessons Learned
GAO-16-168: Published: Mar 15, 2016. Publicly Released: Apr 14, 2016.
The U.S. Department of Agriculture's (USDA) efforts to streamline and improve administrative services began in mid-2011 and have evolved since then. Initially, USDA launched a department-wide initiative to improve administrative services and selected 27 recommendations for implementation. USDA officials said 25 of the 27 had been implemented, and 2 were in progress, as of October 2015. For example...